It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Team

Come join the ITAM Content Management team that is committed to deliver customers across the globe with one single platform to manage all their IT Assets. A key requirement to support effective IT Asset Management is to normalize hardware and software discovery data and reconcile them towards an effective management of IT assets. These require a comprehensive library of hardware and software models from major manufacturers, as well as normalization rules. We are building a team to manage this content service, a critical component of our IT Asset Management solution.

Role

You will be working on building and enhancing the content services, an integral part of our ITAM product that enables our customers to manager all IT assets and provides compliance position.

What you get to do in this role:

• Build Content to help in content normalization service

• Research on various publisher, products and related software content from the industry towards creating the required content library for our ITAM normalization

• Mentor and lead a team of data analysts in researching of market information for various products in the public domain, and normalize them into our content databases

• Work with product management and engineering to design and implement the content service modules

• Design and build, manual and automated systems to keep the content data up-to-date where required

• Perform peer-review of content for quality assurance

• Provide technical solutions for various challenges of managing content data, including development of tools & minor applications

• Design and implement, processes and controls, to maintain and publish new content

• Create and Manage Technical Lab for proactive content management

• Create and maintain project and knowledgebase related documentation

• Support customer issue resolutions including interaction with customers and/or other internal teams where necessary

• Provide trainings to other members of the team in your areas of expertise

• Provide your inputs to Infrastructure team on various automation and infrastructure opportunities

• Interact with major publishers via various channels towards understanding their licensing models, product releases etc.

To be successful in this role you have:

• 4 to 7 years of experience in Software Asset Management

• Working knowledge of ITAM tools like ServiceNow, SNOW, FlexNet, SCCM, MAP, ILMT etc.

• Knowledge of various licensing metrics of top publishers like Microsoft, Oracle, SAP, Adobe, IBM etc.

• Knowledge of various engagement/contract types offered by top publishers like Microsoft: EA, Adobe: VIP and License programs, Oracle:EA etc.

• Implementation of SAM tools like ServiceNow, SNOW, FlexNet is a big plus

• Knowledge of scripting to gather information using tools like SCCM is a big plus

• Understanding of Suites, bundle products, life cycle, licensing metrics, license types, part numbers, downgrades, etc.

• Able to manage products and related entities in case of merger/acquisition

• Experience in driving projects independently

• Strong communication and inter-personnel skills

• Should have an eye for the details

• Content related: Any experience working in a Data Content based project is a big plus

• Should have passion for researching and providing solutions for various challenges

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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