About the Role:

Grade Level (for internal use):

05

The Team : The Technical Relationship Management team is responsible for proactively working with Strategic Accounts globally, with the prime goal of being a single point of contact for all technical questions and/or firm-wide issues and interactions at the Account - for S&P Global stakeholders as well as Client stakeholders. The team works on important client projects such as CIQ Pro/CIQ Office plugin deployments as well as SSO implementations for Capital IQ Pro and Capital IQ websites and plugins.

Impact: Directly assist in Technical Relationship Management workflows to ensure a positive user experience leading to user and usage growth, helping to facilitate renewals.

Responsibilities

Analytics: You will assist Technical Relationship Managers to perform periodic client account technical reviews to identify trends and any potential service gaps so that they can be addressed by the team. Reporting: Assist the team to keep tracking and milestone files up to date with critical information. Client Engagement: Assist Technical Relationship Managers in client facing projects and liaising with client IT and other stakeholders Be an integral part of the team to help provide white glove service to Strategic Accounts Liaise with internal Product Management, Client Support, and Relationship Management teams to collaborate on product and client initiatives.

What’s in it for you:

Be part of a client-facing team gaining exposure to technology, project management, and relationship management You can be part of a company that is a results-focused meritocracy. We set high standards and value accountability. Exposure to the technical aspects of S&P Capital IQ & S&P Capital IQ Pro platforms (websites & plugins) Build analytic and relationship management skills Gain exposure to other departments by liaising with Relationship Management, Product Management and Customer Services teams. Opportunity to work with highly professional and business-driven team members. Work with diverse teams and customers spread across the globe.

What We Are Looking For

Excellent written and verbal English communication skills. Solid understanding & working knowledge of MS Office (Word, Excel, PowerPoint), with advanced Excel skills You have basic understanding of finance industry with some familiarity of technology in a corporate environment, computer applications and Windows operating systems You possess strong multi-tasking and analytical skills You have an appetite for providing superb customer service Project Management experience desirable Prior experience in technical customer service is desirable

Qualifications

Bachelor’s or Masters degree, with some coursework in Computer Science or Information Technology preferred but not required Excellent written and verbal English communication skills to communicate via phone and email Self-starter, works well with minimal supervision Ability to multitask and project manage issues or initiatives to successful conclusion Organized and have the ability to collect, analyze and summarize data to measure progress against goals.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence .

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Inclusive Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and equal opportunity, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:  EEO.Compliance@spglobal.com  and your request will be forwarded to the appropriate person. 

US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf   describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

Job ID: 312717

Posted On: 2025-02-27

Location: Hyderabad, Telangana, India