CUSTOMER SERVICE REPRESENTATIVE I

Print (https://www.governmentjobs.com/careers/houston/jobs/newprint/4736727)

Apply



CUSTOMER SERVICE REPRESENTATIVE I

Salary

$16.71 - $20.12 Hourly

Location

1400 Lubbock, 8300 Mykawa or Satellites*

Job Type

Full Time

Job Number

35632

Department

Municipal Courts Department

Opening Date

11/20/2024

Closing Date

11/27/2024 11:59 PM Central

• Description

• Benefits

• Questions

POSITION OVERVIEW

Applications accepted from: ALL PERSONS INTERESTED

Posting Number: 35632

Department: Municipal Courts

Division: Deferred Payments Compliance

Reporting Location: 1400 Lubbock and All Satellites

Workdays & Hours: Monday – Friday 2:00 p.m. – 10:30 p.m.* Schedule Subject to change. Rotating Satellite Schedules as needed. Rotating Weekends and Holidays.

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS

Municipal Courts has an exciting opportunity for a Customer Service Representative I position. Who will provide general information and customer assistance by using effective problem-solving techniques to achieve quality customer service. As an official of the Court, your responsibilities may include, but not limited to the following:

• Process Deferred Payment Plans ordered by the courts.

• Assist citizens with compliance of their Deferred Payment Plan.

• Scan court documents into the Court’s case management system.

• Data entry of payments by cash, check, credit card, and money order in the Court’s case management system.

• High levels of direst contacts with the general public court staff and judges.

• Dissemination of court information as required.

• Periodic rotation to alternate Court locations and/or sections.

• Verify end-of-day iNovah batch deposit summaries while ensuring compliance with all internal controls related to funds.

• Assist customers with various inquiries and maintain productive relationships with external stake holders. Use effective questioning techniques to verify/confirm customer concerns.

• Understand and fully participate in the achievement of the department goals and ensures completion of assigned tasks.

• Other administrative and customer service-related responsibilities as assigned.

• Must submit to annual background checks.

*Please know that this position is designated as a Tier 1 position and the selected candidate will have to work during inclement weather conditions. *

WORKING CONDITIONS

General office setting. May require long periods of standing or sitting at a computer terminal and interacting with citizens in person and by telephone. Must be able to work weekends and/or holidays as needed. Must be able to travel to other court locations, sometimes on short notice when needed.

MINIMUM REQUIREMENTS

EDUCATION REQUIREMENTS

Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS

Six (6) months of administrative or customer service-related experience is required.

An Associate’s degree may be substituted for the experience requirement.

LICENSE REQUIREMENTS

None

PREFERENCES

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

Proficient in Windows and Microsoft Office environment (Word, Excel, PowerPoint, Outlook, etc.) Strong working knowledge of Integrated Case Management Systems (ICMS) and its functionalities. Prior experience working in electronic court environment is preferred. Excellent verbal and written communication skills. Two (2) years of lead experience is preferred.

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED

None; however, the department may administer, and the applicant must successfully complete a skills-assessment relevant to job description

SAFETY IMPACT POSITION NO

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 13

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832/393-6150).

If you need special services or accommodations, call (832/393-7222). (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical

• Dental

• Vision

• Wellness

• Supplemental Insurance

• Life insurance

• Long-term disability

• Retirement pension

• 457 deferred compensation plan

• Employee Assistance Program

• 10 days of vacation each year

• 11 city holidays, plus one floating holiday

• Compensable Sick Leave

• Personal Leave

• Flexible schedules

• Hybrid-Telework for eligible positions

• Professional development opportunities

• Transportation/parking plan

• Section 125 pretax deductions

• Dependent Care Reimbursement Plan

• Paid Prenatal, Parental and Infant Wellness Leaves

• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• YES

• NO

  02

  Which best describes your completed and verifiable education and experience?

• High School Diploma or GED WITH AT LEAST Six (6) months or more of verifiable administrative or customer service-related experience.

• High School Diploma or GED and LESS THAN Six (6) months of administrative or customer service related experience.

• Associate degree or Higher

• None of the above

  03

  Please list the agencies where you have held customer service-related jobs and you interacted with the public. If you do not have verifiable customer service-related experience, please indicate "N/A". (Please note stating "See Resume" IS NOT an acceptable answer and may delay your application review)

  04

  In your most current or previous employment, how many years of verifiable customer service experience do you have?

• Less than 6 months verifiable customer service experience

• 6 months of verifiable customer service experience

• 1 year of verifiable customer service experience

• 2 years of verifiable customer service experience

• 3 years of verifiable customer service experience

• More than 3 years of verifiable customer service experience

• None of the above

  05

  Do you have verifiable cash handing experience?

• YES

• NO

  06

  What language other than English, do you consider yourself fluent (read/write/speak)? (Check all that apply)

• Spanish

• Vietnamese

• Chinese

• French

• Other

• None of the Above

  07

  Please list the agencies where you have worked in a Call Center. If you have not worked in a Call Center, please indicate N/A. (Please note stating "See Resume" IS NOT an acceptable answer and may delay your application review).

  08

  This position is designated as a Tier 1 position and the selected applicant will have to work during inclement weather. Are you willing to accept the position knowing that you will be subject to work during inclement weather conditions?

• YES

• NO

  Required Question