Position Responsibilities:

• Collaboration with NBUW, Payment team, BA/IT, Actuary and Case Manager to facilitate new application approval and policy issuance.

• Collect sufficient information and documentation from clients and ensure policy application case submissions are complete and accurate.

• Data Capture, run NB workbench (FNA affordability, suitability, bridger checking, CRS, FATCA, administration issue, document sign date, cross age issue)

• Locate, apply premium and refund overpayment.

• Issue, drop and decline case.

• Policy binding, special HNW policy folder

• Assist in ad hoc projects and special arrangement e.g., split premium payment, special policy loan and change of life insured etc.

Required Qualifications:

• Tertiary education plus minimum 2 years of experience in life insurance, preferably in HNW segment

• Experience in handling premium financing, trust/ PIC related business, and good understanding of HNW business model.

• High proficiency in reading and writing English.

Preferred Qualifications:

• Good communication and presentation skill

• Customer-orientated service

• Strong sense of ownership and attention to details

• Good command of spoken and written English and Chinese

• Good PC skills including MS Word, Excel, and Power Point

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Working Arrangement

Hybrid