Job Information
WTW Manager, Pension Administration in Hong Kong, Hong Kong
The Team
The Retirement Administration practice is a team under Retirement line of business in Hong Kong with 20+ associates. We deliver effective third-party administration service to retirement schemes and other benefit programs through developing and implementing customized processes and best practices, thereby improving service delivery.
Our services include:
Keep records of scheme benefits
Process contributions and benefit payments
Handle investment election and switching
Issue annual benefit statements
Maintain member website for members to access scheme information
Provide member hotline for enquires
Prepare schemes’ financial statements
Assist annual audit and annual return
The Role
Manage and coach a small team to ensure progress against established budgets, timelines, and quality standards
Serve as primary, daily contact to clients on delivery of services.
Respond to and resolve complex issues, including those escalated by the team member
Monitor the flow of day-to-day operations to ensure KPIs and SLAs are met
Promote and provide training, coaching and mentoring to ensure staff are continuously developed
Participate in process and technology transformation programs if needed
Create a culture of continuous review and improvement across people, process and technology
Positively represent the administration function to both internal and external senior stakeholders
Retain existing business
The Requirements
Expertise in ORSO scheme administration
5+ years relevant experience, ideally with team management experience
Ability to think strategically and to understand client's business issues
Strong interpersonal, relationship building/relationship management skills
Strong written and verbal communication in Chinese and English in a business context is essential.
What can we offer you?
In return you will be rewarded with a competitive salary and a comprehensive benefits package including: a fantastic pension scheme, life insurance, medical insurance, flexible benefits and many other options and Corporate deals.
We also adopt a hybrid working arrangement, whereby a combination of work-from-home and in office is adopted.
WTW is an equal opportunity employer.
WTW
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