About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

As an Air Pricing Associate, you will be a foundational member of the team, learning all aspects of the Air trade, mastering Flexport’s advanced technology systems, and working on the front-lines to ensure Account Management Teams - and by extension, Flexport customers - have the right solutions and the right prices so that supply chains run smoothly. You will be an expert in coordinating and executing the end-to-end shipment lifecycle: procurement, solution design, rate setting, database management, financial controlling, and implementation for the geography’s imports and exports.

You will:

Coordinate and implement the end-to-end solutions designed for Flexport customers

• Execute the end-to-end creation and delivery of solutions for Flexport customers; interface and collaborate with other internal Supply teams (Operations, Procurement, Planning, etc) to achieve this

• Procure rates for customer requests within our network of vendors (ie carriers, subcontractors, partners) and ensure they are clearly recorded and available in cost databases

• Fulfill dynamic pricing requests and ensure solutions are clearly recorded and available in sell databases for immediate consumption by Client Solutions

• Partner with Account Management Teams to understand unique customer requirements and surface creative solutions with the Trade Lane Manager for execution

• Liaise with both Supply and Demand Teams to provide rates and solutions for bids; assist with new client implementation

Act as the first point of contact for all Air issues, requests, or questions & take the lead in reaching a resolution

• Triage incoming requests and find an end-to-end resolution where possible or provide direction to the appropriate team for resolution

• Resolve all escalations raised by Account Management Teams as quickly as possible, with an eye for mitigating future escalations of the same nature; exercise good judgment on when to escalate

• Constantly monitor group emails, Slacks, and offer support wherever possible

Drive and support initiatives to promote growth and profitability for the region

• Ensure high integrity and accuracy of all rates stored in internal database; record all rates and rate updates timely

• Leverage internal tools and processes to mitigate potential revenue leakage (Dispute ID Tool, regular reviews of statement-of-accounts)

• Identify opportunities to improve pricing strategies and increase profitability;

• Proactively follow-up on lost pricing requests and new opportunities

You should have:

• BA/BS and 1-3 year(s) of related work experience

• Knowledge of Air products and technology within the industry

• Experience with regards to exports and/or imports from a pricing, sales, operational or procurement perspective

• Experience building and maintaining relationships and partnerships with vendors

• Analytical skills and metric / data-based approach to solving problems

• Excellent communication, interpersonal, and organizational skills

• Strategic vision and ground floor execution

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At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.