Description

The AWS Field Services Engineering organization is seeking a dynamic, organized, and experienced Technical Project Manager to join the Maintenance and Tooling team. This team is focused on building power and cooling maintenance programs for AWS Data Centers globally. This person will be responsible for overall project coordination and alignment across five sub-teams within the Maintenance and Tooling team. They will help define better mechanisms, metrics, and goals to monitor the health of multiple programs. This role will work across multiple tech teams and be expected to influence the improvement of existing tools, systems, and processes during operational planning cycles.

You will lead collaboration with business and technical teams to deliver world-class solutions that are highly scalable, secure, and flexible while maintaining a strong customer focus. You will work with stakeholders and multiple business teams to identify, define, and specify solutions meeting data center operational requirements. You will work with multiple technical teams globally to deliver those solutions. You will be a face and voice for the project teams and ensure all stakeholders are aware of successes, risks and project status. You will tailor your communications to specific audiences and communicate clearly and concisely to both business and technical audiences. Because we are on the forefront of many power and cooling problems, you will be expected to successfully navigate and operate in a highly ambiguous environment.

You’ll join a diverse team of CMMS Engineers, Technical Program Managers, Software Developers, and Analytics Engineers. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities

• Develop and own plan of record for programs and projects in scope.

• Build, integrate, and maintain reporting for areas of responsibility within existing reporting schemes and mechanisms. Where required, implement new reporting.

• Build and manage project schedules/plans to support project delivery.

• Collaborate with project stakeholders in multiple business and technical teams to define and deliver on agreed upon milestones.

• Anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs.

• Plan and coordinate workshops including facilitation and action item management.

• Implement or enable continuous improvement cycles.

• Continuously monitor key metrics.

• Measure and report effectiveness of new programs and platforms.

• Communicate project issues and status in a concise, accurate, and professional manner

• Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities managing risk by bridging interdepartmental gaps.

• Writing business review docs (monthly, 6 pagers, business requirements docs).

A day in the life

A typical day for this individual would be a mix of meeting (in person/remote) and influencing stakeholders across multiple businesses and global regions. Non-meeting time will be focused developing project plans, aligning on milestones across teams, doc writing, developing/monitoring metrics, understand end customer requirements and pain points, and reporting on status of efforts.

About the team

The Maintenance and Tooling team is responsible for developing power and cooling maintenance programs. The team defines scopes of work for these asset types, defines spares standards, develops tooling to gather PM data and identify failures, develops digital procedures to execute work, and manages CMMS tooling to track assets, work, labor, and spares. The team acts as the global process owners for Engineering Operations Technicians operating critical DC infrastructure to support power and cooling to servers.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• 3+ years of technical product or program management experience

• Experience managing programs across cross functional teams, building processes and coordinating release schedules

• Experience developing and executing/delivering product and technical roadmaps

• Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management

• Experience owning/driving roadmap strategy and definition

• Experience with MS Project, MS Office, and MS Sharepoint

• Able to write six page narratives, business requirements documents, monthly business reviews and present up to senior leaders

Preferred Qualifications

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

• Experience in technical program management working directly with software engineering teams

• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.