Job Information
PrimeFlight Aviation Services Account Manager in Hazelwood, Missouri
Description
INTRODUCTION
Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!
Perks of the job:
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Vision insurance
Paid time off
Growth potential
WHY WORK FOR PRIMEFLIGHT?
We are committed to being a leading provider of commercial services within the aviation industry
Our teams focus on maintaining a positive working environment and treating all team members with respect
With more than 200 locations across the world, we offer opportunities for career progression
Enjoy a competitive pay scale
ABOUT US
We perform a wide range of airport support services globally on behalf of commercial airlines. Join us for a rewarding career in the aviation industry!
Job Description
As one of our Account Managers you will be tasked with maintaining customer records, ensuring client satisfaction, and promoting new business. You are responsible for account payment management, issue resolution, and assistance in service or product selection. The role also involves building and managing new partnerships and adhering to Key Performance Indicators and Standard Operating Procedures. Key skills include excellent communication, problem-solving abilities, and experience in travel-related fields.
Qualifications
You like working as a team, toward a common goal
Enjoy working with internal and external customers worldwide
You have very strong customer service skills
You like to build new relationships and serve customers
Manage a portfolio of airline and airport clients, serving as the primary point of contact for their service needs
Develop and maintain strong relationships with clients, understanding their unique requirements and ensuring their satisfaction
Collaborate with clients to identify opportunities for service enhancements and provide solutions to meet their goals
Coordinate with internal departments to ensure the timely and effective delivery of services to clients
Monitor client accounts, track performance metrics, and analyze data to identify trends and areas for improvement
Prepare and present regular reports to clients, summarizing service performance, achievements, and recommendations
Negotiate and renew service contracts with clients, ensuring terms and conditions align with company objectives
Develop account plans and strategies to maximize revenue and profitability for the company
Resolve client inquiries, concerns, and issues promptly and professionally
Provide clients with updates on industry trends, regulatory changes, and best practices relevant to their operations
Collaborate with the sales team to identify upsell and cross-sell opportunities within existing client accounts
You know how to use such programs as Excel, Word and PowerPoint
Very strong administration practices for organization and project management
Customer Management is a passion you possess
Like to build long term relationships with your customers
Minimum age of 18 years old
5 Years of Customer Management or Sales Experience
Knowledge of the Aviation Industry
Comfortable working with computers, mobile devices, and tablets
Must have a valid state-issued driver’s license with an acceptable driving record
Ability to pass a drug screen
Physical activity may include:
Position is generally sedentary, sitting for long periods of time, with occasional mobility in an office environment
Ability to lift up to 25 pounds
Be able to hear and respond to the spoken voice and to audible alarms generated by an office environment
Ability to access and interpret information in print and electronically, including the use of adaptive technologies or methods as necessary
Effectively communicate with colleagues and clients, both in-person and through electronic means
Tasks may involve repetitive motions of the wrists, hands and or fingers due to continuous typing or writing
Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful PrimeFlight Aviation Services team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!
PrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.
PrimeFlight Aviation Services
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