Job Description:

Basic Function

The Information Technology Support Technician will be responsible for providing technical support and assistance to end-users, ensuring the smooth operation of IT systems, and maintaining a high level of customer satisfaction. This role involves troubleshooting hardware and software issues, managing IT assets, and supporting various technology initiatives.

Essential Duties and Responsibilities

• Provide technical support to end-users for hardware, software, and network-related issues.

• Install, configure, and maintain computer systems, printers, and other peripherals.

• Perform regular maintenance and updates on IT systems and equipment.

• Troubleshoot and resolve technical issues in a timely manner.

• Assist with the setup and deployment of new hardware and software.

• Maintain accurate records of IT assets and inventory.

• Collaborate with other IT team members to improve system performance and reliability.

• Ensure data security and backup procedures are followed.

• Provide training and support to staff on IT-related topics.

• Document and track issues, resolutions, and follow-up actions in the help desk system.

• Follow all safety procedures and support the company continuous improvement initiatives.

• Other duties as assigned.

Education and Experience

• Associate's degree in Information Technology, Computer Science, or a related field (Bachelor's degree preferred).

• Proven experience as an IT Support Technician or similar role.

• Strong knowledge of computer hardware, software, and networking.

• Familiarity with Windows operating systems.

• Excellent problem-solving and troubleshooting skills.

• Excellent verbal and written communications skills required.

• Ability to interact with all levels of management and staff.

• Certifications such as CompTIA A+, Network+, or similar are a plus.