The selected candidate will be responsible for prioritizing work and daily supervision of the team. The person will plan, organize and direct daily team activities. Additionally, they will be responsible for monitoring daily work volumes as well as managing, coaching and developing a team to ensure the quality and efficiency of the service function will be part of the assigned tasks.

This supervisor will be responsible for supporting project initiatives at the team level and reviewing departmental procedures at the team level for accuracy and effectiveness.

Position Responsibilities:

Individual Responsibilities :

• Provide leadership and direction to associates, ensuring clear expectations for quality, productivity, and behaviour, and effectively managing daily workflow.

• Communicate service level status, liaise with other departments for reporting, and offer feedback for corrective measures from audits.

• Conduct regular team meetings to address processing issues, educate staff on initiatives, and foster a collaborative team environment.

• Demonstrate sound judgment in coaching associates, handling escalated issues, and identifying service issues or training needs, providing feedback to management.

• Support corporate initiatives, employee engagement activities, and risk mitigation efforts, and potentially lead large-scale administrative projects.

Shared Responsibilities:

• Ensure that department functions and procedures are adhered to. Initiates and participates in procedural changes as needed.

• Maintain a comprehensive, current knowledge of the legal and policy guidelines of the department

• Ability to manage data and business analytics (including but not limited to metrics and ad hoc reporting)

Required Qualifications:

• Prior experience in a supervisory or exemplary performance as a tenured associate

• Business Analyst experience or equivalent post-secondary education

Preferred Qualifications:

• Leverage skills, experience, and networks to develop staff to meet aggressive performance and professionalism benchmarks

• Disciplined and able to carry out assigned responsibilities with minimal supervision

• Possess a global perspective on the business and impacts on other business units

• Propensity to understand and mitigate risk. Identify needs for controls

• Collaborates effectively and accountably with stakeholders when making exceptions, including Compliance, other departments and individuals who are potentially impacted.

• Proven writing skills and ability to provide feedback, written and verbal

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

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Tentang Manulife dan John Hancock

Manulife Financial Corporation adalah penyedia layanan keuangan internasional yang membantu memudahkan keputusan dan membuat hidup lebih baik bagi nasabah. Untuk mempelajari lebih lanjut tentang kami, kunjungi https://www.manulife.co.id .

Manulife adalah Perusahaan dengan Kesetaraan Kesempatan Kerja

Di Manulife/John Hancock, kita merayakan keragaman. Kita berusaha menarik, mengembangkan, dan mempertahankan tenaga kerja yang sama beragamnya dengan nasabah yang kita layani dan untuk mengembangkan lingkungan kerja inklusif yang menerima kekuatan budaya dan individu. Kita berkomitmen untuk melaksanakan rekrutmen, retensi, peningkatan, dan kompensasi secara adil, dan kita mengatur semua praktik dan program tanpa adanya diskriminasi. Baik itu diskriminasi karena ras, keturunan, tempat asal, warna kulit, asal etnis, kewarganegaraan, agama atau keyakinan agama, kepercayaan, jenis kelamin (termasuk kehamilan dan kondisi terkait kehamilan), orientasi seksual, karakteristik genetika, status veteran, identitas gender, ekspresi gender, usia, status pernikahan, status keluarga, disabilitas, maupun alasan lain yang dilindungi oleh hukum yang berlaku.

Menyediakan akses hubungan kerja yang adil merupakan prioritas utama kita. Seorang perwakilan Human Resources akan bekerja dengan pelamar yang meminta akomodasi yang wajar selama proses lamaran kerja. Seluruh informasi yang dibagikan selama proses permohonan akomodasi akan disimpan dan digunakan dengan cara yang sesuai dengan hukum dan kebijakan Manulife/John Hancock yang berlaku. Untuk meminta akomodasi yang wajar dalam proses lamaran kerja, silakan hubungi recruitment@manulife.com .

Primary Location

Montreal, Quebec

Working Arrangement

Kombinasi

Salary range is expected to be between

$57,675.00 CAD - $96,125.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.