THE SCOPE Under limited supervision, responsible for engineering activities that maintain and enhance the company's advanced video and signal processing hardware, software and electrical systems. Designs, implements, monitors, enhances and troubleshoots systems in assigned areas. Works closely with Headend operations staff on system design and configuration.

MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience Advanced configuration and support of advanced video equipment (e.g. VOD, controllers, multiplexing, digital transport, edge QAM). Work with Engineering to design and test system designs. Develop, design and implement electronic systems including audio, video and other multimedia equipment. Analyze and evaluate new or improved electronic components. Identify, resolve and escalate as required operational and design issues through data analysis and recommend solutions to make systems more efficient. Work with the field on the implementation of network related projects and other standardization efforts. Work with vendors and Engineering to resolve issues and design flaws. Actively and consistently support all efforts to simplify and enhance the customer experience Advanced configuration and support of advanced video equipment (e.g. VOD, controllers, multiplexing, digital transport, edge QAM). Work with Engineering to design and test system designs. Develop, design and implement electronic systems including audio, video and other multimedia equipment. Analyze and evaluate new or improved electronic components. Identify, resolve and escalate as required operational and design issues through data analysis and recommend solutions to make systems more efficient. Work with the field on the implementation of network related projects and other standardization efforts. Work with vendors and Engineering to resolve issues and design flaws. Perform detailed problem diagnosis, track and update problems in trouble ticketing system. Develop problem resolution procedures required to meet serviceability requirements. Function as lead level and provide technical guidance and assistance to other support teams across enterprise. Provide mentoring to associated staff as needed. Perform other duties as requested by supervisor. Adhere to industry specific local, state, and federal regulations, as applicable. Know, understand and follow company policies.

REQUIRED QUALIFICATIONS Required Skills/Abilities and Knowledge Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner Ability to isolate and troubleshoot failed equipment, facility issues and other network components Ability to make decisions and solve problems while working under pressure Ability to work with others to resolve problems, handle requests or situations Knowledge and understanding of video, data and voice communications networks, IP networking Advanced IP networking knowledge, TCP/IP protocols, Routing, Switching, Routing protocols, ISIS, EIGRP, BGP, OSPF MPLS, TCP/IP protocols, SNMP, ARP etc. Knowledge of network access and element management systems and their protocols (SMNP, NMS, Syslog, SSH, Telnet, etc.) Advanced knowledge of UNIX and UNIX tools Advanced Knowledge of Motorola (DAC) and/or CISCO (DNCS) video delivery systems Expert Knowledge of Microsoft Outlook, Excel and Word Expert Knowledge of Microsoft Visio or equivalent design software Cisco CCNA or equivalent certification Required Education Bachelors degree in related field or equivalent work experience Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E) Required Related Work Experience and Number of Years Video networking technologies experience- 5+ Expert Knowledge of IP and MPEG Protoc l Analyzers Project management PREFERRED QUALIFICATIONS Preferred Skills/Abilities and Knowledge Ability to write scripts Knowledge of company products, services, and NOC procedures Knowledge of network and element management systems Preferred Education Bachelors degree in Computer Science, MIS, Engineering or equivalent technical field or work experience EVD325-VIDEO 2025-48585 2025

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

This job posting will remain open until 2025-03-07 05:14 PM (UTC) and will be extended if necessary.

The base pay for this position generally is between $78,900.00 and $139,500.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications,