JOB REQUIREMENTS: JOB ID: 21056 WORKING TITLE: Bilingual Student Services Specialist UW SYSTEM OFFICIAL TITLE: Student Processing Specialist POSTING DATE: July 8, 2024 ESSENTIAL JOB FUNCTIONS: This position reports to the Student Services Manager and interacts with students as they matriculate by providing administrative support and coordination throughout student processes including admission, registration, financial aid, academic progress, graduation, international education, and course scheduling. Provides information to students, faculty, and staff regarding related processes and maintains and updates student records. Strives to create a welcoming, equitable, and inclusive work environment. Assists clients (i.e., enrolled and prospective students, parents, faculty, staff and the general public) with routine transactions and inquiries, educates clients about university policies, procedures and resources, advises clients about alternative courses of action, and works collaboratively with other university offices and external agencies on behalf of clients to expedite problem resolution. Specialists respond proactively to phone, e-mail and in-person inquiries and transactional requests by clarifying the request, diagnosing the problem, researching the resolution, acting on the request, and following up as appropriate. Specialists make recommendations to the Enrollment Services Manager, the Enrollment Services Directors and Dean on procedural and/or business practice improvements and help track customer service metrics to continuously improve student services and satisfaction. This position includes the following responsibilities: -Provides direction to students and prospective students on a variety of processes including application, registration, financial status, academic and recreational programs, and graduation and licensure requirements. Tracks prospective and/or current student status on academic progress or related areas. -Applies knowledge of programs, procedures, and policies to provide administrative support and assistance in a student services function, escalating more complex decisions to other personnel. -Meet and present to prospective students and families at campus events. -Complete projects as requested by supported offices. (Projects may include making phone calls to prospective or recently admitted students, preparing mailers for financial aid, or updating student records to include in a particular student group) SPECIAL NOTES: Position is a full-time University Staff appointment. The work hours for this position will be 7:45 am - 4:30 pm, Monday through Friday. Occasional early evening and/or weekend availability, depending on department needs, is expected. Some professional development travel required for training and skill development. TO ENSURE CONSIDERATION: Please submit application materials by Sunday, July 21, 2024. TO APPLY: Select the job title for which you are applying. Click the \"Apply for Job\" button. You must create an account and login before you can apply. If you are already a registered user, input your \"User Name\" and \"Password\" and select \"Sign In.\" If you have not yet registered, click on \"Register Now\" to begin the registration process. Please be sure to complete all required fields, and include all required documents before submitting your application. Once submitted, you will not be able to edit or attach any application materials. Files must be complete to be considered. Please include the following documents: -Cover letter specifically addressing qualifications for the essential job functions -Resume If you have any questions, need accommodations, or submitted your application with missing materials, call or email: Human Resources Phone: (920) 465-2390 Email: jobs@uwgb.edu ***** OTHER EXPERIENCE AND QUALIFICATIONS: MINIMUM QUALIFICATIONS: -Bachelor\'s Degree -Bilingual in Spanish, Hmong, Oneida or Somali -Stron technical skills; proficiency with MS office suite, internet research, databases, and other software PREFERRED QUALIFICATIONS: -Working experience using a database and/or customer management software, PeopleSoft proficiency -Direct Admissions, Financial Aid or Registration experience -Experience working with ethnically diverse students -One year experience (professional or student employment) in a direct customer service position in a higher education service office or similar customer service capacity ***** APPLICATION INSTRUCTIONS: Apply Online: www.careers.wisconsin.edu Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.