Job Information
Xtend Inc Data Analytics Business Intelligence Analyst in Grand Rapids, Michigan
Description
POSITION SUMMARY
The Data Analytics - Business Intelligence Analyst facilitates internal and external reporting for Xtend and our credit union partners and extracts valuable, actionable insights from client and internal data by creating custom queries and conducting thorough analyses. This includes assisting with and executing various Xtend Marketing Data Analytics and Business Intelligence Initiatives. This position involves close collaboration with the AVP of Communications and our network partner CU*Answers' Asterisk Intelligence team to maintain, improve, and sell existing and new Xtend services to credit unions.
The Business Intelligence Analyst works to maintain and support data-driven decisions throughout the credit union industry, proportioning a data driven culture in order to transform the way credit union organizations operate, forecast, communicate and deliver.
ESSENTIAL JOB FUNCTIONS
Extract raw data from CU*BASE; perform daily tasks associated with monthly and recurring responsibilities; complete monthly processing for services involving running queries, downloading information, creating reports, and conducting in-depth analyses to provide actionable recommendations for internal staff and credit union clients.
Provide weekly and monthly reporting updates; handle monthly and quarterly reporting for both recurring and one-time services; assist internal departments with reporting needs; create databases and provide insights for various purposes.
Analyze existing data analytics practices to isolate areas ripe for improvement or enhancement.
Serve as a client-facing liaison between Credit Union Professionals, Credit Union Data, and Analytical tool offerings.
Drive marketing and sales efforts for the Data Analytics business under the guidance of the AVP of Communications.
Participates in client education programs with an emphasis on the utility of data, analytical product offerings, and industry trends in data usage.
Maintain a professional network and rapport for future new product releases, ala carte projects, and consulting engagements.
Assist in analyzing Xtend's Corporate data, identifying opportunities and threats, supporting management with trends and forecasts, and offering data insight as delegated by management.
Provide analytical services to benefit our credit union clients and the industry by establishing best practices, education, consulting, Ala Carte Services, and recurring analytical services.
Assist in coordinating client education on CUBASE (CUAnswers' proprietary credit union software) data analytics specific to marketing and sales with special attention paid to relevant dashboards.
Contribute to the development and improvement of current toolset of products; consult credit union clients on tool products.
Deliver, speak to, and educate credit union clients on project results, service reports, and large-scale analysis via Web, Video, or otherwise.
Facilitate, schedule, and engage in sales calls and day-to-day onboarding activities for credit unions; contribute to service launches and onboardings.
Maintain client communications via Outlook email, client service portal Zendesk, and escalate communications and questions to the AVP of Communications as needed.
Maintain department quality control of folders and shared data by performing regular internal and CU*BASE file audits.
Work closely with other Xtend Departments for internal projects and custom query needs including but not limited to pulling information for Annual Leadership Conference and providing data insights for various purposes.
Set and meet annual goals for your professional and personal growth that align with the annual Busi