User Experience (UX) Specialist, Full-time Permanent Position, AFT PSS3

Description

The User Experience (UX) Specialist will be responsible for working with various stakeholders and development teams to create useful, effective, and visually appealing interfaces for the Rowan University website and related web-based initiatives. The position reports to the Director of Web Strategy and Development for the Rowan University Web Services team. Some evening, weekend, and holiday work is to be expected. An option for remote work may be available.

Essential Position Responsibilities/Functions

• Create detailed wireframes, functional prototypes, and high-fidelity mockups to illustrate design concepts and interactions for various university web projects.

• Collaborate with backend and frontend developers, external stakeholders, and marketing teams to develop solutions that facilitate a positive, consistent user experience and meet business requirements.

• Work with various internal and external teams to design user interfaces that are visually compelling, cohesive, and adhere to Rowan University brand standards.

• Ensure website designs are responsive and adaptable across different devices, browsers, and screen sizes for a consistent user experience.

• Monitor Rowan University web properties for adherence to accessibility requirements and guidelines as defined by the ADA and WCAG and implement solutions to ensure accessibility compliance.

• Maintain and leverage website analytics to gather user insights, inform design decisions, and provide data to assist stakeholders with various marketing campaigns.

• Create documentation and other training materials to define and implement interface usability, consistency, and accessibility standards.

• Stay up to date with digital trends and best practices to continually improve the user experience and information architecture of the university website.

• Provide support for other various Rowan University website projects and initiatives.

Qualifications

Required

• A bachelor’s degree or equivalent professional experience.

• At least four (4) years of professional experience working as an information architect, web designer, UX designer or similar role.

• Thorough knowledge and understanding of web standards, accessibility, optimization, usability, layout aesthetics, and SEO.

• Proficiency in using design tools such as Adobe XD or similar software.

• Experience working with Google Analytics or similar web analytics tools to build reports and gather user insights.

• Familiarity with front-end technologies, including HTML/XHTML, CSS, Sass, JavaScript, and modern JavaScript frameworks.

• Ability to work independently and solve problems with minimal supervision.

• Strong organizational and problem-solving skills.

• Excellent oral and written communication skills.

• Strong customer service orientation.

Preferred

• Experience working in an Agile/Scrum development environment using project management and repository management tools (e.g. GitHub, GitLab, or Jira).

• Experience supporting web systems in a higher education environment.

• Proven ability to stay current with rapidly-changing technologies.