Project Manager

Job Req ID: 43665

Posting Date: 20 Mar 2025

Function: Service

Unit: Business

Location:

Alexander Bain House, Glasgow, United Kingdom

Salary: Competitive

Why this job matters

Internal to Service business unit only

You’ll be directly engaging with customers in leadership roles (IT Manager, Programme Manager etc.) and be viewed by them as leading significant pieces of delivery that are highly visible and recognisable. In this respect what you and your team deliver and the behaviours the collective team exhibit will shape customer experience. Preferably you will have previous telecoms experience in core network, WAN/LAN or cloud voice/contact centre environments. You will be expected to promote and shape project management methods / tools. In addition, you will be expected to ensure that your team conforms with governance / standards set out by the PMO (or contract where mandated).

Location: Glasgow due to customer contract

What you’ll be doing

• Accountable for leading the delivery of project(s), programme or portfolio that are large, complex and represent significant benefit / risk to our customers. The delivery will be highly visible and recognisable.

• Manages project risk for BT and customers with an ability to use and adapt recognized project management methods and processes depending on elements of the risk profile and governance needs.

• Ensures the PMO and resourcing functions have clear line of sight of upcoming demand and contract requirements.

• Act as a customer champion. Establishes customer needs, uses operational and technical expertise to deliver brilliant experiences by resolving customer issues and delivery quality and timeliness.

• Understanding the customer business context and the impacts the programme has on successful business outcomes.

• Works in collaboration with the Practice and Hub Managers, and the Client Services team to ensure consistent delivery to customers.

Skills You'll Need

• Experience of delivering a broad range of IT and network technology. Ideally this should be in a range of industry sectors.

• Experience of delivering projects with complex budgets of £1 million to £20 million including professional services resource, hardware etc.

• Highly developed project management skills with experience of delivering technical solutions to customers.

• Commercially and financially astute and able to seize opportunities to improve profit or new business.

• Great stakeholder management skills. Ability to work with multiple internal and external partners to deliver great outcomes for our customers and business.

• Negotiation, communication and decision-making skills.

• Ability to connect with our customer and grasp the challenges faced by their business.

• Ability to interpret Commercial Contracts and identify area of risk / opportunity.

Benefits

• 10% on target bonus

• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%

• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.

• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.

• 25 days annual leave (not including bank holidays), increasing with service

• 24/7 private virtual GP appointments for UK colleagues

• 2 weeks carer’s leave

• World-class training and development opportunities

• Option to join BT Shares Saving schemes.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.