This global role is part of the central Services, Markets and Banking Fraud Management team, which is a First Line of defense function that partners with business lines to provide subject matter and risk expertise to serve Citi’s clients and support business growth. This role will be responsible for defining the end-to end external fraud risk response and strategy, while supporting each business to develop processes and protocols to manage fraud-related client or operational risk incidents across the fraud lifecycle (Protection, Detection, Response).

This role presents an opportunity to work closely with a variety of senior internal stakeholders across Product, Operations, Technology, Compliance, Legal and Business Risk teams; as well as industry partners; to drive transformation.

Responsibilities:

• Partner with business to define strategic roadmaps and priorities to manage and mitigate the operational, compliance and regulatory risks associated with Fraud

• Collaborate with partners within the Fraud team and Business Risk teams to define requirements and develop processes that ensure E2E coverage and cohesion of capabilities across the fraud lifecycle

• Work with Project Management partners in the Fraud Management team and Business sponsors to articulate strategy and data/reporting requirements for implementation with Technology

• Support and inform creation of preliminary fraud-related data analytics and visualization capabilities, identifying efficient and tactical enhancements to drive visibility

• Provide client advisory and support client engagement, acting as a conduit for client feedback and requirements to internal teams

• Support creation and delivery of internal and external Fraud collateral and awareness material

• Remain abreast with regulatory and industry developments related to fraud and financial crime

• Provide subject matter and risk expertise to respond to events or enquiries related to fraud impacting Services, Markets and/or Banking

• Advise Business on evaluation, design and implementation of controls

• Support and drive incident management and fraud response protocols

• Provide though leadership and support the development of a Target Operating Model for Fraud Management

• Establish network and followership within and outside Fraud functions to actively drive cross-functional collaboration, breaking down silos and establishing credibility

Qualifications and Skills:

• Bachelor’s degree or equivalent work experience.

• 10+ years' experience working in Financial Institutions. Experience working within Wholesale Banking in Operations/Risk Management and/or Fraud Management preferred.

• Project Management Certifications a bonus

• Strong grasp of Citi’s wholesale banking product suite, particularly payments

• Understanding of Citi systems and architecture beneficial

• Incident management experience beneficial

• Strong knowledge or interest in fraud regulatory landscape and industry developments globally

• Strong understanding of risk and controls, with the ability to identify risks proactively

• Confidence with data analytics and visualization

• Demonstrated experience in building out new functionalities and processes as part of transformation programs

• Outstanding communicator: ability to effectively engage and inspire small and large audiences to drive collaboration, innovative changes and deliver results across multiple disciplines and stakeholder groups

• Capable of multi-tasking and prioritizing in a dynamic environment

Education:

• Bachelor’s/University degree or equilvant experience , Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Risk Management

Job Family:

Fraud Risk

Time Type:

Full time

Primary Location:

Getzville New York United States

Primary Location Full Time Salary Range:

$115,840.00 - $173,760.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date:

Mar 05, 2025

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.