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This is a full-time, direct hire opportunity with our client.  

We are seeking a Field Service Engineer with experience in the Semiconductor Industry, specifically with PVD, Sputter Tools, Thin Films, Vacuum Technology equipment.  

ESSENTIAL DUTIES AND RESPONSIBILITIES AND/OR PRINCIPAL ACCOUNTABILITIES

• Working from engineering drawings, schematics and technical manuals, performs hands-on field service duties at customer sites, i.e. on-site installations of systems, upgrades and retrofits; diagnosis, preventative maintenance and repairs of complex electronic and mechanical systems; debugging; etc.

• Working from final process results on customer product, can provide basic-to-advanced equipment troubleshooting; identification of equipment or process problems, as well as provide operational, maintenance and proper use training to customers and fellow employees on equipment.

• May recommend to customer, fellow employees and factory personnel, equipment modifications or improvements to methods and/or maintenance schedules to enhance the operation and performance of the equipment.

• In a timely manner, submits all necessary documentation, i.e. timesheets; expense reports; weekly update field service reports; etc. as dictated via company policies, procedures and practices. Adheres strictly to guidelines and instructions issued by management.

• Maintains technical proficiency and troubleshooting skills in order to be thoroughly knowledgeable in and capable of correcting problems concerned with the electronic, electrical, pneumatic, mechanical assembly, drive mechanism, and software systems for all equipment. As required, may be instructed to take continuing education courses, seminars and in-house/OJT.

• Takes an active role in information training of less-experienced field service engineers.

• Act as key link to customer satisfaction by handling a wide variety of customer service problems, i.e. orders or complaints for installation, failures, investigations in service, solicitation of additional service, etc. in a manner which will enhance service and equipment reputation, as well as develop and maintain a high level of customer satisfaction and improved customer relations.

• As appropriate and necessary, ensures corporate programs, i.e. EH&S, ISO, JSOX, C-TPAT, ITAR, Compliance, etc., are supported and adhered to.

This role will require an initial 3 month training period in Arizona.  There will also be other occasional travel required, domestically and potentially internationally.

QUALIFICATIONS, EDUCATION AND/OR EXPERIENCE

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's degree (B.S.) or Associate's degree (A.S.) in electronics, electrical and/or mechanical engineering and 0-4 years’ related field service experience and/or training (with emphasis on vacuum products); or other equivalent combination of training and experience or military experience.

Must be qualified to work in a clean room or fab environment.

ADDITIONAL INFORMATION:

The starting pay is quite generous, some relocation assistance is available, however no sponsorships. 

There will also be an annual bonus potential.  

Equal opportunities and Social Governance

WGNSTAR is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

WGNSTAR places an immense emphasis on equal employment, encourages diversity in the workplace, and applies an open-door policy for inclusion of all employees. Our diversity program encourages people from any gender, background, ethnicity, culture, education, and experience to join the company and more importantly build a career through employee development.

Through our Global wellness programs, WGNSTAR ensures our employees and families have access to a full range of wellness services through our Employee Assistance Program (EAP). In the communities that surround our business operations, we support individual and group sponsorships for local sports and those that are vulnerable in society.

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