Job Description

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply can’t. The Love Boat promises something for everyone.

We’re looking for an experience billing and analytical professional. The HR Ship Analytics and Billing Specialist plays a critical role in ensuring accurate and efficient billing processes while leveraging data analytics to drive informed decision-making. This position involves analyzing financial data, monitoring billing procedures, and implementing strategies to optimize expenditure. This role will also assist in supporting Talent Partner operations and provide reporting and metrics assistance for absconder strategies.

Here’s a summary of what Princess is looking for in its HR Ship Analytics and Billing Specialist. Is this you?

Responsibilities

• Ensures proper coding of vendor invoices for various expense categories. Performs reconciliations for all expense accounts and addresses any discrepancies promptly. Gathers billing information and address stakeholder inquiries and ensures vendor payments are processed in a timely manner to ensure all obligations are met.

• Conducts analytical reviews of department data including but not limited to financial, vendor performance, absconders and identify trends, anomalies, and opportunities for improvement.

• Responds to general HRIS (Pinpoint, Maps/Mistral & MS Teams systems) inquiries and concerns from HR team, talent partners, team members and management relating to HR data issues, including data entry, system maintenance, and user support.

• Runs a variety of reports, create basic reports or queries using HRIS reporting tools maintaining discretion in matters of confidentiality.

• Helps monitor and maintain key performance indicators (KPIs) related to Talent Partners.

• Assists in supporting absconder strategies that include monitoring deserter events, tracking safeguarding and communications to deter absconding, and compiling reports

• Provides support to Talent Partners as required and supports the Team shared Mailboxes which includes the GTP Mailbox.

• Assists in administering and tracking Talent Partner audits, onboarding surveys and other performance metrics

Requirements

• Three (3) years of work experience in billing, collections, or closely related area.

• Experience in the cruise industry highly preferred

• Proven experience in billing, finance, or analytics roles within the travel or hospitality industry.

• Strong analytical and quantitative skills with proficiency in data analysis tools..

• Knowledge of billing systems and financial software.

• Excellent communication and interpersonal skills.

• Attention to detail and ability to meet deadlines in a fast-paced environment

• Proficiency in Microsoft Outlook, Word, Excel

• Basic knowledge and understanding of the MLC 2006 - Maritime Labor Convention guidelines.

• Proficiency in MAPS, Pinpoint, Mistral, Microsoft Teams & Power BI is a plus

• Familiarity with the Cruise industry, experience and knowledge of international visa requirements is required for this role

• Strong organizational skills and attention to detail

• Proactive problem solver with excellent communication skills

• Must be legally authorized to work in the United States. Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).

What You Can Expect

• Cruise and Travel Privileges for You and Your Family

• Health Benefits

• 401(k)

• Employee Stock Purchase Plan

• Training & Professional Development

• Tuition & Professional Certification Reimbursement

• Rewards & Incentives

• Base Hourly Range: $24.00 to $32.00. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.

Our Culture… Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.princess.com/aboutus/culture-framework/ .

Princess is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Americans with Disabilities Act (ADA)

Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com

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