DiaMedical USA is a fast-growing medical equipment distributor located in Farmington Hills, MI. At DiaMedical USA, our mission is to improve quality healthcare by acting as a turnkey solution for healthcare facilities and educational institutions, allowing clinicians and instructors to prioritize patient care. As one of the largest healthcare and education equipment providers in the country, we achieve our mission by simplifying the purchasing process and operating as a single source supplier of over 1,500 healthcare and instructional manufacturers.

The Service Coordinator will be responsible for organizing, quoting, and overseeing on-site installation and repair of medical and simulated medical equipment. They will work closely with DiaMedical account managers, contracted biomedical technicians, office staff, and customers to ensure DiaMedical provides seamless installation & service. This position also works closely with both the White Glove and SimRig installation teams to manage schedules and communicate with customers.

Key Responsibilities and other duties as assigned:

• Utilize DiaMedical's national network of service technicians to schedule installations or repairs. 
• Seek new technicians if service area is outside our established network. 
• Closely monitor product shipments and delivery dates.
• Collaborate with the service and sales teams to ensure timely delivery of products or scheduling of service appointments. 
• Provide outstanding customer service to our clients with a focus on instructional medical equipment installation. 
• Respond to customer inquiries through various support routes, including inbound and outbound calls and emails. 
• Manage technical pre- and post-sales support calls, from initial contact to issue resolution. 
• Travel onsite to oversee large installation projects for key accounts.  

Travel:

• Occasional overnight travel 5-10 times per year may be required.

Supervisory Responsibilities:

• This position has no supervisory responsibilities.

Education:

• Minimum Associates degree in Business or a related field and 3 years of related experience or equivalent of 3 years combination of education and experience.

Skills and Experience:

• At least 2 years of previous customer service and project scheduling experience required.
• Excellent organization and scheduling skills. 
• Highly skilled in Microsoft Excel, Word, PowerPoint 
• Effective verbal and listening skills to provide courteous and professional customer service. 
• Strong communication and writing skills. 
• Detailed oriented and works with a high degree of accuracy. 
• Ability to multitask at a high level. 
• Ability to tactfully handle stressful and difficult situations. 
• Strong problem-solving skills. 

Benefits and Compensation:

• Competitive wages.
• Medical and dental insurance coverage options.
• 401(k) with company match.
• Paid time off and paid company holidays.
• Casual dress code.
• The opportunity to make a difference in the ever-growing healthcare field.

Physical and Cognitive Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation.  All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis and may be made to enable individuals with disabilities to perform the essential functions.