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Hybrid/Princeton South, NJRole Summary The Sr. IT Business Analyst, Commercial & SPD is responsible for working with cross-functional teams at all levels to advance the company’s capabilities by converting business needs into IT-based solution requirements and ensuring the designed solution meets those requirements. This individual leads the analysis effort on the most significant, complex, and functionally rich projects that impact our Sales and Marketing organizations along with our Specialty Products Division. This individual will operate across multiple functions and provide advanced subject matter depth and breadth in business process, technology, data and organizational design.

The responsibilities of the IT Business Analyst include understanding and validating detailed business needs, converting those business needs into capabilities and IT-based solution requirements. This will involve leading the functional design and/or configuration of the solution, proposing and documenting business process changes, testing that the solution meets the defined requirements, and providing advanced level support and assistance to ensure the adoption and effective use of the solution.

The Sr. IT Business Analyst is deeply involved in improving the maturity of analysis standards, processes and practices. This individual also mentors other analysts.

Role Accountabilities and Responsibilities

• Leads business needs analysis and defines the solution requirements, user stories, user personas and acceptance criteria for a solution through various methods (interviews, workshops, etc.) from various perspectives (functional, performance, security, etc.) across a variety of stakeholders at all levels

• Negotiates needs and expectations of multiple stakeholders in defining a cohesive set of capabilities and solution requirements

• Analyzes, models, and evaluates current processes, workflows, user flows, and data to propose improved business processes to meet requirements

• Participates in the evaluation of potential solutions in terms of viability in meeting the requirements

• Identifies and analyzes stakeholders in terms of the solution impact and works with the project team to determine how to engage them effectively throughout the project

• Participates in test planning and use case development activities to ensure that the solution meets the business requirements and that new functionality from enhancements do not adversely affect existing functionality

• Provides advanced solution support, as needed, (e.g., triaging issues, training, demonstrations, support calls), applying deep expertise in the functional area and technology to help ensure effective use of the solution

• Liaises between business users and IT counterparts to design, develop, test, and deploy enhancements, fixes, upgrades, etc.

• Develops documentation (e.g., user documentation, training materials, etc.) and assists in maintaining this documentation as changes are made to the solution

Education and Experience

• Bachelor’s Degree from an accredited institution in Business Administration, Information Systems, Computer Science or related discipline or equivalent work experience (HR needs to verify if degree is required)

• 8+ years’ experience in business-facing solution delivery roles

• 5+ years’ experience in the design, delivery and support of Sales and/or Marketing technology solutions

• Experience with solution delivery life cycle processes (e.g., Agile, DevOps, Waterfall, etc.)

• Experience in business process analysis/design and capability mapping

• Experience employing the skills at the designated proficiency level as indicated in the skills model below

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Church & Dwight is proud to be an Equal Opportunity Employer/Veterans/Individuals with Disabilities.For more information on our company, our brands and our culture visit us at http://www.churchdwight.com/