The Key Account Manager (KAM) role within Ford Fleet Sales, is an exciting new integral role delivering new Ford Pro business models, experiences, and capabilities. You will be working with a dynamic and creative team who set a high bar for innovation and success in a fast-paced and changing environment. We’re looking for excellence in customer account management and people who are motivated by delivering best in class customer experiences and achieving record sales. Our KAMs will offer consultative support to customers on the change management process, enabling the rapid adoption and integration of new products & services, so you will need a proactive approach to customer engagement, and become our customer's trusted partner.

You’ll be part of a growing organization on a mission to create a one-stop shop to help our customers increase uptime and productivity, while reducing complexity and cost of ownership. You’ll become part of a team that is already leading the way, with ingenious solutions and attainable products - and is always ready to go further.

You’ll be working with the largest fleets in the UK and supporting them with all aspects of their fleet, as they move towards electrification.

Position Responsibilities

• Working with the largest UK fleets and supporting them with all aspects of their fleet, as they move towards electrification. Create a one-stop shop to help our customers increase uptime and productivity, while reducing complexity and cost of ownership.

• Achieve sales objectives by maintaining order-take vs a target glide path and provide regular forecasts by customer.

• Be the key point of contact for all of your customer queries and the point of escalation for all account issues.

• Be the key conduit to deliver all pillars of Ford Pro, adding value to our customers businesses and delivering our promise to maximise their uptime. Creating a seamless customer experience

• Support fleet customers in achieving their goals in every aspect of fleet management from initial qualification of needs (hardware / software), through order fulfilment, onboarding, day to day fleet operations (maximising productivity) to defleet

• Build a deep understanding of customers’ needs and their business

• Work proactively & collaboratively to address key strategic challenges and become a trusted partner & advisor

• Identify opportunities to diversify and grow Ford revenue across vehicles, parts, charging, software & services, acting as the central engagement point for Ford Pro

• Provide revenue & production forecasts to support forward planning

• Develop and implement bespoke customer success plans that align with customer internal objectives, creating mutual business value

• Be accountable for customer satisfaction and retention

• Contribute to the library of customer success assets (customer references, case studies, playbooks) and thought leadership (methodology, point of view, white papers)

Key Interfaces

• The key point of contact for a portfolio of our most strategically important Ford Pro Customers

• Management at all levels in customer organisation, typically Fleet/Purchasing Manager, sustainability contact etc.

• Contract Hire & Leasing / Vehicle Management Company account managers.

• Ford dealers.

• Vehicle converters and equipment suppliers.

• Ford Pro Specialists (e.g. vehicle charging & software)

• Ford internal departments; Fleet Tenders, Order Fulfilment, Car & CV Brand, Fleet Aftermarket, Finance, Legal and Public Affairs, Engineering.

Qualifications and Skills

• Empathy; a customer first mindset

• Best in class relationship management with exceptional communication and facilitation skills, across both internal and external stakeholders

• An understanding of Ford Pro products and services

• Strong competitor product and industry knowledge including future trends – knowledge of EV’s and electrification is desirable

• Being comfortable with data, understanding Net Promoter Scoring and the importance of associated customer centric metrics (drivers)

• Analytical and logical mindset

• Ability to understand and translate complex and technical issues to non-technical people

• Ability to maintain focus and positivity in a challenging environment

• Excellent communication and presentation skills

• Strong sense of confidence and commitment; autonomy

• Comfortable interacting cross-functionally at all levels

• Advanced Excel and data manipulation - strong use of SEER, and knowledge of VISTA and VMACS are highly desirable

• Previous sales experience in a customer facing sales role is essential.

Additional Information

This is a hybrid / office-based position in the FoB Building in Dunton, Essex.

Ford is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of gender, marital status, civil partnership status, parental status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion/belief, gender reassignment and gender identity, age and those with caring responsibilities.

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Requisition ID : 38122