Assistant Director of the Registrar's Office

Overview

Date Posted:

8/28/2024

Location:

Erie

Address:

1858 West Grandview Boulevard

City:

Erie

State:

PA

Country:

United States of America

Category:

Administrative and Support

Employment Status:

Full-time

Description

JOB SUMMARY : The Assistant Director of the Registrar's Office is r esponsible for assisting with handling registration and maintaining the integrity of students’ personal information and academic records. This position will play a key part in the implementation of student management programs, including testing programs with different student populations.

CHARACTERISTIC JOB TASKS AND RESPONSIBILITIES:

• Acts with integrity, honesty, and knowledge to promote and preserve the culture, values, and mission of LECOM;

• Acts as administrative representative with faculty, staff, and visitors in a professional, friendly manner at all times;

• Maintains confidentiality, professional appearance, and pleasant demeanor;

• Works with the Registrar and Assistant Registrar to manage activities and assist with organization in the Registrar's office;

• Serves as a content expert and accepts responsibility for the management of student records;

• Advises and consults with administration and management regarding operational problems in the Registrar's office;

• Works with the team to resolve problems regarding academic student records;

• Provides resources on graduation and degree requirements;

• Issues transcripts and grades, verifies enrollment, loan deferments, and insurance forms, and issues background checks;

• Holds counseling sessions with students at the time of registration or during the course of the academic year;

• Interviews parents, faculty and students with special requests related to admission and registration;

• Performs data entry and archives files or transcripts;

• Participates in the organization of interviews, on-campus visitation, open houses, white coat, commencement, and other departmental programs;

• Participates in service unit goals setting and continuous improvement;

• Serve on school committees as required and provides administrative support to standing and ad hoc committees as required by the Registrar;

• Documents completion of training of tasks and responsibilities;

• Assists with assessment processes;

• Assists with aspects of financial aid;

• Maintains a calm demeanor during periods of high volume or unusual events to keep operating to standard and to set a positive example for the overall department;

• Maintains regular and punctual attendance;

• Contributes directly to the Mission of LECOM embodying the essence of Osteopathic Principles and Practices by assisting with Institutional fundraising and participating in the LECOM Scholarship Auction;

• Participates in scholarly activity so to enrich and broaden the student learning experience;

• Commits to being a representative of LECOM by being actively involved in the community, including, but not limited to, serving on Boards, participating in community fundraisers and overall outreach; and

• Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the Registrar’s office and the Institution.

  EEO/AA/M/F/Vets/Disabled

Minimum Requirements

KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Effective communication skills, both written and verbal;

• Knowledge of academic and student records terminology;

• Knowledge of the protocols and procedures in Institutional education;

• Publication, layout, and critical thinking skills;

• Ability to develop and implement procedures;

• Demonstrable accuracy concerning daily work assignments;

• Good public relations and marketing skills;

• Ability to work effectively under pressure in a fast paced environment;

• Confident in handling ambiguity and fluid situations and have an abundance of common sense and pragmatism;

• Ability to work with individuals at all levels in the organization and throw equal enthusiasm behind the more routine, hands-on activities, as well as those requiring a higher profile;

• Organizational skills, must be accurate and attentive to detail;

• Ability to maintain an established work schedule; assess and prioritize multiple tasks and demands;

• Interpersonal skills to include tact and diplomacy;

• Organizational and planning skills, including attention to detail and follow-through;

• Strong computer literacy and accurate data entry skills;

• Maintain confidentiality of work-related information and materials;

• Establish and maintain effective working relationships;

• Knowledge of the protocols and procedures in Institutional education;

• Ability to learn quickly;

• Ability to understand and carry out oral and written instructions and request clarification when needed;

• Flexibility to accept other duties needed/assigned for the department needs;

• Ability to work cooperatively and collegially with others, consistent with a workplace of dignity and respect and EEO rules and regulations;

• Ability to report to work as scheduled, ready to devote full attention and energy to the important work of LECOM; and

• Ability to accept work directives from managers and supervisors in a respectful and cooperative manner.

  MINIMUM QUALIFICATIONS:Education and experience equivalent to: a Bachelor’s Degree is required. Previous educational or similar experience preferred. Experience handling student records and working with Banner or similar educational software is highly preferred.