Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Contract Compliance/Governance Analyst working remote in the United States you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll Do

Responsible for the critical review, analysis and monitoring of Client contract requirements. Communicate information on requirements to the relevant parties and ensure requirements are met and documented.

You’ll consistently impact the business, the teams you support, and the various departments you partner with through your analysis and recommendations.

During a Typical Day, You’ll

• Contract Compliance - Ensure strict adherence to mutually agreed-upon contract terms. Examine, analyze, monitor and communicate contract performance and changes to continually meet all contract requirements including but not limited to MSAs, SOWs, Job Orders and Change Orders. Understand and communicate the interrelation of each.

• Requirements Tracking – Create deliverable list with owners and timeline of deliverables ensuring advance notification on upcoming deliverables as well as obtaining evidence deliverable was delivered in compliance with contractual obligation.

• Communication - Create and distribute written communications highlighting contractual and compliance requirements, owners and deliverable timing. Create and present reports to management on contract compliance related items, processes, problems and solutions. Effectively and professionally communicate with all business partners including identified client representatives.

• Recommend tools, documentation and process improvements to more senior staff.

• Manage client SOP review and update process, ensure SOPs meet contract and regulatory requirements.

• Works with Customer Success Partners, Legal, Delivery and other departments to ensure that services meet contractual and regulatory requirements. May require client interaction.

What You Bring to the Role

• Minimum of 1 years of contracts management or compliance related experience.

• Experience working in legal team or education such as paralegal, legal assistant preferred.

• Prior experience working for a BPO preferred.

• Strong analytical and problem-solving skills.

• Strong verbal and written communication and time management skills.

• Stakeholder focused.

• Willingness to learn.

• Flexible and able to thrive in a fast-paced, evolving environment.

• Proven planning, coordination and organization skills, commitment to quality work, self-motivated, and good human relations skills.

• Ability to read, interpret and apply policy and regulations.

• Proven track record of working independently, teamwork, and the ability to adapt when working with others and their schedules.

• Ability to manage multiple complex projects.

What You Can Expect

The anticipated range for this position is $60,000-70,000.

• Supportive of your career and professional development

• An inclusive culture and community minded organization where giving back is encouraged.

• A global team of curious lifelong learners guided by our company values

• And yes... a competitive compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

• Ask us about our paid time off (PTO) and wellness and healthcare benefits.

• Visit https://mybenefits.ttec.com/?manual for more information. 

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI- Remote

Title: Contract Compliance/Governance Analyst

Location: CO-Englewood

Requisition ID: 03WBM

Other Locations: United States