Description

Responsibilities (Essential):

• In conjunction with the Branch Relationship Manager, responsible for the daily operational integrity and supervision of the assigned branch(es); In the absence of the BRM, will assume full responsibility.

• Provides a complete range of transactions and customer services including explaining available products and services, and gathering customer information to process new and existing accounts.

• Assists branch personnel in resolving difficult transactions and/or sensitive customer relation problems. Operates a service window or assists other branch positions in support of a team effort to provide quality customer service.

• Demonstrates ownership of routine and complex customer problems or requests, including those escalated by other bankers. Provides coaching and guidance to improve and reduce future problems.

• Knowledgeable of, and able to discuss, basics of business services, mortgages, treasury management, and investment services; effectively refers customers to appropriate department for completion of the sale.

• Works collaboratively with other departments to manage the retail branch office operations and profitability.

• May discuss, sell and close consumer loan products.

• Leads assigned branch personnel by:

• Providing guidance relative to branch activities, work flow and staff schedules to meet high level of customer service

• Observes end to end customer transactions and through the utilization of coaching tools and prompts is able to guide team members to improve the customer experience

• Facilitating regular group and one-on-one meetings with staff

• Training new employees

• Continuously coaching staff to maximize performance, organic branch growth, and employee development

• Resolving routine personnel problems

• Fostering open communication

• Actively participates in a variety of new and ongoing corporate initiatives; engages and motivates team members to do the same

• Consistently meets established standards for first class customer service and holds direct reports accountable to do the same.

• Assists the Branch Relationship Manager to ensure that assigned branch goals are met or exceeded.

• Assists with the preparation, monitoring and adherence to the branch budget and goals.

• May work with the Branch Relationship Manager on business calling.

• Ensures compliance with branch security, audit, regulations, policies and procedures.

• Monitors branch properties, facilities and grounds for a professional and welcoming appearance. Communicates timely with facilities staff to ensure that they are aware of building, maintenance and grounds upkeep issues.

• Assists with interpreting policy questions, resolving problems, evaluating staffing requirements, performing employee appraisals, recommending to the Branch Relationship Manager disciplinary action when necessary, recommending personnel promotions, providing training and cross training, and recommending salary adjustments.

• Enthusiastically support the Bank’s Guiding Principles and Brand Behaviors.

• Adhere to regulatory requirements, such as Anti-Money Laundering and Bank Secrecy Act.

• Comprehend and adhere to federal banking regulations in accordance with Bar Harbor Bank & Trust’s policies and procedures.

• Successfully completes all required online training and ensures branch teams complete all required training.

• Actively participates in individual ROCK goal setting; works toward achieving individual, branch and department ROCKS as established.

• Responsibilities (Marginal):

• Perform other duties as requested.

Required Education & Experience:

• Minimum of a high school degree or the equivalent; Associates or Bachelors in Business preferred

• One or more years of banking, retail, sales, and/or management experience is required; previous banking experience is preferred, but not required

• The ability to learn and utilize knowledge of applicable products, services, processes and procedures

• Self-motivated with a demonstrated aptitude and desire for customer service and sales achievement

• Decision-maker with well-developed interpersonal skills

• Demonstrated leadership traits with the ability to work as a positive team member in a fast paced, high volume environment

• Excellent listening and communication skills, verbal and written; ability to adapt tone and techniques to best suit the audience

• Demonstrated customer service, conflict resolution and motivational skills

• Demonstrated ability to solve problems and acclimate quickly to changing priorities; multi-tasking

• Team orientation; working collaboratively with teammates to achieve greater results

• High levels of honesty, integrity, and confidentiality

Physical Demands and Work Environment:

Physical Demands: General office environment. This role requires prolonged periods of standing and looking at a computer screen; repetitive motion of wrists and fingers, as well as reaching over the counter; talking and hearing; the ability to lift/move 50 pound coin bags.

Work Environment: General office environment.

Schedule Expectations:

Full time, approximately 40 hours per week. Must be flexible to include Saturday coverage.

Required Travel:

Some travel is required. Must be flexible to travel to other bank locations, sales calls, community events, meetings, etc.

AAP/EEO Statement:

Bar Harbor Bank & Trust is an Equal Opportunity Employer, Minority/Female/Disability and Protected Veteran. These are the requirements for an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)