TRANSPORTATION SHIFT MANAGER

Casino, 5485 Casino Way, El Cajon, California, United States of America Req #14647

Friday, October 11, 2024

The ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of people…a Tribe living together, farming, hunting and fishing to survive.

Much has changed since that time. Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region.

One attribute that remains unchanged, however, is Sycuan's sense of community. Sycuan is more than just a business. Sycuan is a community of people working together toward a common goal. Whether you work in our state-of-the-art Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family.

Job Purpose:

Manages Transportation operations during a shift and provides support and guidance to Transportation staff

Job Duties and Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

• Maintains efficient Transportation operations during a shift by assigning duties to Transportation Leads, Valet Attendants, Shuttle Drivers, and Valet Host/Hostess, informing staff of pertinent department, casino and resort information, coordinating on and off property contracted charters, coordinating with designated bus company staff to ensure efficient operations, resolving non-routine situations as needed, ensuring approved policies and procedures are followed, providing instruction to staff on correct departmental policies and procedures, supervising, training, and providing guidance to staff as needed, and preparing claim forms and daily shift reports, following established procedures. - 50%

• Maintains safe Transportation practices by observing transportation activities, proactively correcting and documenting unsafe work practices or conditions, driving within established speed limits, observing safety precautions at all times, and assisting in the implementation of safe driving training. - 25%

• Promotes guest relations by treating guests in a friendly and courteous manner, promptly greeting guests with a smile, providing guests and staff with up to date promotion information, thanking guests upon departure, maintaining smooth traffic flow, and resolving guest issues as needed. - 15%

• Hires and develops team members by scheduling, interviewing, and hiring best qualified applicants, monitoring team member performance, providing direct and consistent instruction, training team members, conducting performance appraisals, providing counseling, guidance and corrective action as needed, and generating and submitting the appropriate paperwork. - 10%

  Job Specifications:

  Education and Experience:

  Essential:

• Associates Degree or equivalent experience

• California Drivers License in good standing

• 2 years supervisory experience

• 2 years guest service experience

• 2 years valet experience

  Desirable:

• Casino and/or hospitality experience

• Valet supervisory experience

  Skills and Knowledge:

  Essential:

• Ability to interact effectively with team members and guests

• Ability to communicate effectively in the English language

• Ability to maintain professionalism and composure

• Ability to complete forms and documents

• Ability to understand and follow verbal directives and written directions

• Ability to accept constructive criticism

• Ability to provide leadership and guidance to staff

• Working knowledge of MS Word and Excel

• Record-keeping and organizational skills

• Ability to appear for work on time

• Ability to perform simple mathematical calculations

  Desirable:

• Ability to drive manual and automatic vehicles

• Knowledge of KRONOS timekeeping software

• Multi-lingual

  Supervisory/Managerial Accountability:

  Direct: Transportation Lead, Valet Attendant, Valet Host/Hostess, Shuttle Driver

  Indirect: None

If you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team!

Other details

• Pay Type Salary

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• Casino, 5485 Casino Way, El Cajon, California, United States of America