Assistant Retail Store Manager w Food Service

JOB SUMMARY

Responsible for ongoing activities related to the successful operation of a retail store that has a restaurant/food preparation area. Engages in food prep activities. Ensures inventory is stocked, and maintains the cleanliness of the store. Provides customer service and engages in financial transactions.

While this job description aims to provide a comprehensive overview of the role, it may not detail every task or responsibility required. All activities will be performed in support of the strategy, and vision of the organization. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA, and other regulations, as appropriate

EDUCATION AND EXPERIENCE

• One (1) or more years Experience working in retail environment (Preferred)
• Two (2) or more years Experience working in a retail environment (Required)
• No Licensure or Certification Required.

JOB REQUIREMENTS

• Retail Store Operations
• Safety
• Security
• Loss Prevention
• Store Maintenance
• Sanitation Requirements/Practices
• Store Cleanliness
• Store Appearance
• Sales Transactions
• Inventory Control
• Merchandising
• Customer Loyalty
• Communications
• Detail Oriented
• Building and Managing Teams
• Leading Diverse People
• Managing People
• Employee Advocacy
• Training and Development
• Career Planning
• Career Progression
• Employee Retention
• Issues Management
• Relationship Management
• Food Safety Regulations
• Food Safety Policies and Procedures
• Food Employee Reporting
• Food Preparation
• Vendor Management
• Vendor Performance Metrics
• Demonstrates exemplary customer service while exhibiting Delek's professional behavior expectations at all times and ensures team demonstrates these expectations/behaviors
• Will assign tasks, follow up and counsel employees for not adhering to policies and procedures, excessive cash shortages and not performing tasks
• High performing individual that is self-motivated and supervises associates without additional oversight
• Ensures Sales Associates follow procedures and processes required for all payment transactions (credit card, cash, check, etc.), restricted product sales (tobacco, alcohol, lottery, gift cards, etc.)
• Manages compliance of corporate policies, including safety, dress code, emergency response, and shift responsibilities, etc.
• Manages site appearance (merchandising) and cleanliness are maintained and that all site equipment is in working condition
• Responsible for maintaining accurate inventory levels to maximize sales and performs cycle counts and orders
• Responsible for creating and receiving vendor orders and ensure accuracy of orders
• Ensures execution of all customer service programs and processes
• Responds to and resolves customer inquiries in a timely and courteous manner
• Ensures all food safety related activities (preparation, food handling, storage) are conducted in accordance with regulation requirements
• Ensures all related food policies of franchise operation including required certifications are followed
• While this job description aims to provide a comprehensive overview of the role, it may not detail every task or responsibility required.

CORE COMPETENCIES

CHANGE AGILITY (LEVEL 1 DEVELOPING): Identifies, initiates, and adapts to organizational changes that foster enhanced effectiveness, efficiency, safety, and ultimately business results.

COLLABORATION (LEVEL 1 DEVELOPING): Sees connection points across the organization and partners effectively with others to achieve common goals.

DECISION MAKING (LEVEL 1 DEVELOPING): Sees connection points across the organization and partners effectively with others to achieve common goals.

DRIVE FOR RESULTS (LEVEL 1 DEVELOPING): Drives to achieve challenging performance objectives

TEAM BUILDING (LEVEL 1 DEVELOPING): Builds trust, fosters openness, and provides support. As the manager of a team, selects and motivates a strong team.