Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Enterprise Communications & MarTech Experiences (ECMX) is a global organization within American Express that powers high quality, efficient and user-centric digital experiences and sits within the Enterprise Digital & Data Solutions (EDDS) Centre of Excellence.

We are looking for a Sr. Product Associate to join the Emerging Channels, Push and Preferences team in ECMX focusing on enabling a cohesive preferences and consent management landscape across our products (including but not limited to Email, SMS and Mobile App Push Notifications).

This individual will work with the Senior Product Manager, technology teams and business stakeholders across different geographies to support the product vision and build features for the core preferences product that all servicing communication platforms and channels (Email, Web, Mobile, etc.) utilize. These are mission critical systems that define methods that a customer prefers to be contacted via. In addition to creating features, user stories, and acceptance criteria, this Product Analyst will also be tasked with supporting the platform strategy when it comes to the POA Servicing Consent and Preference Management platforms at Amex.

How will you make an impact in this role?

• Work with business stakeholders to understand needs, prioritize projects, and define clear requirements for technology partners for products owned;

• Contribute to the overall product roadmap and translate business/customer needs to create features, user stories, and acceptance criteria, for owned products and capabilities; Execute upon roadmap in partnership with two scrum teams;

• Assess KPIs to track performance of communications leveraging the relevant system(s) of record;

• Drive collaborative spirit when working with technology, business stakeholders, and key partners across the Enterprise through frequent and open communication

• Create solutions to complex technical challenges across various platforms, systems of record, and teams, to deliver scalable and innovative capabilities

• Maintain awareness of competitive landscape and industry trends

Minimum Qualifications

• Proven years’ experience working in an Agile product development environment

• Proven track record of shaping the product vision and delivering digital capabilities

• Highly collaborative team player with strong communication skills

• Thought leader with experience in influencing partners and stakeholders

• A passion for all things digital inside and outside of work

• University Degree in a related field

Preferred Qualifications:

• Experience with using qualitative and quantitative data to drive product backlogs

• Experience in large-scale, back-end migration projects

• Familiarity with the FinTech space

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Product

Primary Location: United Kingdom-London-London

Other Locations: United Kingdom-East Sussex-Brighton

Schedule Full-time

Req ID: 24007548