This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12161765

Job Overview:

The primary responsibility of the Casino Host is to acquire, develop and maintain relationships with VIP customers that lead to increased revenues for the company. All duties are to be performed in accordance with departmental and WCHs policies, practices, and procedures

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best.We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer.The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

• Extends complimentary items and services to our guests by analyzing a guests play that is within the established guidelines
• Recruits new mid and high level players through various marketing activities such as direct mailers, telemarketing, referrals, on-floor monitoring of play and off-site functions
• Attracts, develops and maintains relationships with target customers through the delivery of personalized service
• Greets and hosts target customers while on property
• Ensures and promotes target customers have a players club card in use while on property
• Arranges for appropriate level of complementries during visit
• Arranges and assures execution of special services
• Utilizes HMS as a tool to document, track, and develop pipeline
• Appropriately resolves/deters customer complaints
• Conducts phone marketing to target customers; Invites them to the property or to special events
• Markets and fills promotional events, both hosted and casino related
• Creates an atmosphere of luck and celebrates customer wins
• Must attain goals to meet company objectives
• Other duties and responsibilities as assigned

Job Requirements:(please ensure you meet the listed requirements prior to applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment

• Must be twenty-one (21) years of age or older

• One (1) year of Player Development experiencerequired

• • ORFive (5) years experience in a quota based sales positionrequired
  • OROne (1) year working in Hotel, Casino Concierge/Casino Marketing, or Player Services position with WCHrequired

• Must successfully pass job interview, including a guest service audition

• Must possess great communication, both written and verbal, and organizational skills

• Must be friendly, highly energized and self-motivated

• Must be able to achieve production goals and work in a high-pressure environment

• Able to handle guest service issues in a professional manner and recovering guests for future visits

• Must be able to work independently, as well as part of a team

• Must be able to stand and/or walk for entire shift

• Must work very flexible hours, including nights, weekends and holidays

• Willing to travel and participate in training as recommended or required

• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

• Online applications are accepted at<http://www.windcreekhospitality.com/Careers>. Forinternal employeesplease submit your Internal Job Post ng Form to your propertys Human Resources office.