Job Title: Service Delivery Manager – Security

Job Description

The Service (Security) Delivery Manager is responsible for overseeing the delivery of security services and solutions to meet the needs of internal and external stakeholders. This role involves managing service performance, ensuring compliance with security standards, and maintaining strong relationships with stakeholders. The ideal candidate will have a strong understanding in security, IT service management, excellent communication skills, and a commitment to delivering high-quality service outcomes.

Responsibilities

• Oversee the end-to-end delivery of security services for the Security Operations Team, ensuring alignment with business objectives and compliance with security standards.

• Participate with other managers to establish and drive strategic direction and actively lead service improvement.

• Build effective relationships with various business functions globally, in partnership with peers, including keeping stakeholders informed regarding capabilities roadmap and challenges.

• Manage service performance through organizational metrics and drive continuous improvement initiatives to enhance service quality.

• Act as the primary point of contact for communication between the Security Operations Team and other stakeholders, including other Service Owners, Security Primes, and Portfolio Managers.

• Collaborate with the architecture and service management teams to align service delivery with strategic goals and business outcomes.

• Ensure that all security compliance, processes, and procedures are followed, working closely with the Partner Security Advocate and Security Prime.

• Lead the planning and execution of service delivery projects, managing resources, timelines, and budgets effectively.

• Identify and mitigate risks associated with service delivery, ensuring minimal impact on service quality and customer satisfaction.

• Provide regular updates and reports on service performance, project status, and key metrics to management and stakeholders.

Essential Skills

• Bachelor's degree in Information Technology, Business Administration, or a related field.

• Proven experience in IT service management, with a focus on service delivery and performance management.

• Strong understanding of security compliance and governance in IT service delivery.

• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with stakeholders.

• Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.

Additional Skills & Qualifications

• Experience with IT service management tools and frameworks, such as ITIL, is preferred.

Work Environment

Remote but ideally close to Raleigh if possible.

Pay and Benefits

The pay range for this position is $40.00 - $47.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Durham,NC.

Application Deadline

This position is anticipated to close on Mar 24, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.