Recreation Services Aide (Holton & Lyon Park)

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Recreation Services Aide (Holton & Lyon Park)

Salary

$16.65 - $18.74 Hourly

Location

Multiple Locations, NC

Job Type

PT w/ Ret benefits (work 20 hrs but less than 30)

Job Number

25-05261(a)

Department

Parks and Recreation

Opening Date

02/25/2025

Closing Date

3/11/2025 12:00 AM Eastern

• Description

• Questions

Position Description

The City of Durham is hosting a Job Fair at the Walltown Recreation Center, 1308 W. Club Blvd., from 5 - 7 p.m. on Monday, March 10. We will be looking for candidates for our seasonal Parks and Recreation positions and Maintenance positions. Check out the details on this website: https://www.durhamnc.gov/5358/Job-Fair

All candidates will still need to complete an online application. So please know that if you attend the Job Fair, it is important for you to complete the application.

Work, Serve, Thrive. With the City of Durham

Advance in your career while making a real difference in the community you serve.

A nationally accredited team of passionate professionals devoted to building better lives and a better community through the power of parks and recreation. Our talented team at Durham Parks and Recreation (https://www.dprplaymore.org/27/ABOUT-US) is devoted to community service and provides a diverse range of programs, services, opportunities, and experiences while being united through our core pillars of creating equitable economic impacts; advancing conservation; rejuvenating health and wellness; enhancing quality of life and sustaining social equity.

Hourly Rate: $16.65

V arious shifts: Monday-Friday between 9:00am-9:00pm "and"

Saturday between 8:30am-2:00pm

Locations: Holton Career & Resource Center and

Community Family Life & Recreation Center at Lyon Park

Position provides routine clerical and customer service work for a recreation facility or program. Incumbent greets clients and visitors, provides information and assistance, enters accurate information into a recreation software system, handles fee payments, completing program registrations, facility reservations, and performs a variety of administrative support tasks using computer software and office machines. Employees must be responsible, flexible, able to multi-task and be service and detail oriented. Work involves responsibility for a front desk or a similarly public facing position in direct contact with customers, as well as varying hours including evenings and weekends.

Duties/Responsibilities

• Prepares the facility for daily operations and for closing.

• Greets customers in a welcoming and professional manner.

• Provides information and assistance to customers and potential customers regarding all recreation programs, parks, and facilities.

• Answers and routes phone calls, provides requested information and directs customers to appropriate resources and staff members.

• Enters accurate information into Active.Net software system such as new user accounts, program registrations, fee payments, and updates to existing entries.

• Becomes thoroughly familiar with department programs, schedules, and services by studying marketing materials and other distributed information.

• Maintains familiarity with the department website as well as web-based registration systems and administrative forms to properly assist customers with their use.

• Seeks clarity and asks questions when needed to obtain a thorough understanding of department programs, policies, special offers, etc.

• Accepts and documents payments, handles cash, balances a cash drawer, and completes financial reports and deposits at end of assigned shift.

• Observes safe working practices, keeps storage areas in a safe condition.

• Reports unauthorized individuals and any other potential security problems.

• Performs drafting, copying, collating, and filing of documents.

• Prepares reports, maintains data in spreadsheets and keeps basic records such as visitor logs and inventories.

• Maintains the front desk area and other assigned areas, performs basic cleaning and tidying, restocks flyers, maintains information boards, and addresses other needs as they arise.

• Always maintains a professional appearance and demeanor.

  KNOWLEDGE OF:

  -Professional ethics.

  -Basic office procedures and practices.

  SKILL IN:

  • Interacting and communicating with the public.

  • Enforcing compliance with rules and regulations.

  • Working independently and exercising discretion.

  • Learning and adapting to new situations.

  • Leadership and using good judgment.

  • Establishing and maintaining effective working relationships.

  • Professional verbal and written communication.

  • Attending to multiple tasks simultaneously.

  • Accurate data entry.

  • Report writing and record keeping.

  • Responsible money handling.

  • Performing basic mathematics.

  • Typing and computer skills

Minimum Qualifications & Experience

• High School Diploma or equivalent (GED, HiSet, TASC).

• One (1) year of experience in recreation or a service-oriented job setting that involved handling money.

Additional Preferred Skills

• Available to work at least 20 hours per week.

• Experience in customer service.

• Comfortable working with people of all ages, with disabilities, and from different cultural groups.

• Available to work evenings and weekends.

  01

  Where did you first hear about this opportunity?

• City of Durham Website

• Walk in

• Job fair

• Employee referral

• Professional organization Please list the organization in "other" box below

• Internet posting Please list the specific web site in the "other" box below

• Craig's List

• Facebook

• LinkedIn

• GlassDoor

• governmentjobs.com

• Monster.com

• Indeed.com

• Employment Security Commission

• Magazine/Newspaper

• Other

  02

  If you listed "other" above please give specific web site, organization, or publication.

  03

  Please select your highest level of COMPLETED education.

• Less than a High School Diploma or Equivalent (GED, HiSET, TASC)

• High School Diploma or Equivalent (GED, HiSET, TASC)

• Associates Degree

• Bachelor's Degree

• Master's Degree

• PhD or Juris Doctorate

  04

  How many years of experience do you have in recreation or a service-oriented job setting that involved handling money?

• No related experience

• Less than 1 year of experience

• 1 year but less than 3 years

• 3 years but less than 5 years

• 5 or more years

  05

  Do you have experience providing customers service?

• Yes

• No

  06

  Do you have experience with RecTrac, ActiveNet, or Class registration software?

• Yes

• No

  07

  Are you available to work at least 20 hours per week?

• No

• yes

  08

  What shift(s) would you be available to work? (check all that apply)

• 9 am - 1 pm / Monday - Friday

• 1 pm - 5 pm / Monday - Friday

• 5 pm - 9 pm / Monday - Friday

• 8:30 am - 2 pm / Saturday

• None of the above

  09

  Are you comfortable working with people of all ages, with disabilities, and from different cultural groups?

• No

• Yes

  Required Question