Hardware & Software Coordinator

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Hardware & Software Coordinator

Salary

$62,338.00 - $96,700.00 Annually

Location

Durham, NC

Job Type

Full time with benefits

Remote Employment

Flexible/Hybrid

Job Number

24-05162

Department

Public Works

Opening Date

11/12/2024

Closing Date

Continuous

• Description

• Benefits

• Questions

Position Description

Work, Serve, Thrive. With the City of Durham

Advance in your career while making a real difference in the community you serve.

Hiring Range: $62,338.00 - $96,700.00

Hours: 8:00am - 5:00pm

Top-notch management, highly qualified, competent staff and opportunities for career advancement and professional success make the City of Durham's Public Works Department (http://durhamnc.gov/506/Public-Works) a great place to work. Our consistent and steady work environment sets us apart from traditional construction-related worksites, and our exceptional benefits and retirement plans support your long-term success. We create the foundation on which Durham is built, using innovative methods that support the City's growth and enhance our quality of life. We need innovative, highly qualified talent to do that. If growing professionally while serving your community is for you, bring your skills to Durham!

Devoted to providing technical support, administration, and maintenance of a department’s technology systems and equipment, including user support, data management and data extraction/analysis. Provide complex and advanced paraprofessional technology support work.

Responsible for coordinating transactions and processes at the highest level of standard operating tasks, including providing direction to lower level staff in the execution of operational tasks and review and verification of work. Provide data, systems, and hardware/software support for a department’s systems.

Duties/Responsibilities

• Provides systems, hardware, and/or software support for the Public Works department; work involves install ing software patches and upgrades; tests and troubleshoots system s , and/or equipment issues; processes calls; and responds to user requests.

• Prepares, maintains, reviews, and/or submits technical, project, and other reports, records, user guides, and other documents; updates and maintains databases and online systems; compiles queries, and reconciles data; reviews work for accuracy, completeness and compliance with specifications, requirements, regulations, policies, and procedures.

• Coordinates with City departments, and/or external agencies; provides technical assistance at formal meetings; assists with planning and process improvements; and may conduct training, as assigned.

• Computer/Equipment Installation and Maintenance: physical cleaning, MS updates, driver updates, install printer drivers, test UPS units, keep network ready, monitor/maintain ample disk space, damage inspection, battery check, performance, schedule repairs/upgrades/maintenance/replacements.

• Software Maintenance: install/configure approved software and software updates/patches.

• Cellular Device Setup/Maintenance: activation, setup AppStore accounts, voice mailbox, install standard apps, install protective screen covers and cases.

• AV support for conference rooms.

• Provides diagnostics and resolution for network, computer, printer, cellular devices, and software issues.

• Provides Tier 1 level support and training of equipment and software. Responds to help desk requests as assigned.

• Creates, revises, and maintains forms and spreadsheets for collecting/reporting data.

• Assists in systems analysis, deployment, and configuration of hardware.

• Assists with hardware and software inventory.

• Performs the role of a technology liaison for the department.

• Good communication, teamwork, collaboration, analysis, problem solving, and customer service skills.

• Performs related tasks as required.

Minimum Qualifications & Experience

• Associate’s degree in computer science, information technology, or directly related field,

• Three years of related technology support experience.

Additional Preferred Skills

• Valid NC Class C Driver's License.

• Working experience in government/public sector.

• Experience providing Tier 1 level user support and training.

• Experience with hardware and software deployment and support.

Benefits – General Full-Time Employees

• 12-13 paid holidays per year

• 13 standard work days of vacation per year

• 13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement

• 2 weeks paid military leave per year

• Medical, dental, vision, and supplemental life insurance plans

• State and City retirement plans

• Short and long term disability plans

• Paid temporary disability leave for specified conditions

• City contribution of 13.6% into the N.C. State Retirement System

• Paid funeral leave

• Employee Assistance Program - personal and family counseling

• Paid life insurance equal to annual salary

• 48 hours for volunteer work each year*

• 4 hours parental leave each year

• Workman's Compensation Insurance

• 457 Deferred Compensation Plans

Benefits - Part-Time (1,000 hours or more per year)

• 401(k) retirement plan (5.0% of salary)

• State retirement plan

Benefits Part-Time (Average 30 hours per week over 12 month period)

• 401(k) retirement plan (5.0% of salary)

• State retirement plan effective first day of the month following date of hire

• Health insurance effective first day of the month following date of hire

• Dental and life insurance, after one year of service

• Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service

  01

  Where did you first hear about this opportunity?

• City of Durham Website

• Walk in

• Job fair

• Employee referral

• Professional organization Please list the organization in "other" box below

• Internet posting Please list the specific web site in the "other" box below

• Craig's List

• Facebook

• LinkedIn

• GlassDoor

• governmentjobs.com

• Monster.com

• Indeed.com

• Employment Security Commission

• Magazine/Newspaper

• Other

  02

  If you listed "other" above please give specific web site, organization, or publication.

  03

  Please select your highest level of COMPLETED education.

• Less than a High School Diploma or Equivalent (GED, HiSET, TASC)

• High School Diploma or Equivalent (GED, HiSET, TASC)

• Associates Degree

• Bachelor's Degree

• Master's Degree

• PhD or Juris Doctorate

  04

  Do you have a valid, unrestricted, North Carolina driver's license? (If you have a valid license from a State other than North Carolina, you must be willing and able to obtain a valid, unrestricted NC driver's license within 60 days of hire)

• I have a valid, unrestricted NC driver's license.

• I have a valid license from another State and I am willing to obtain a valid, unrestricted NC driver's license within 60 days.

• I do not have a valid, unrestricted driver's license.

  05

  How many years of related technology support experience do you have?

• No related experience

• Less than 1 year of related experience

• 1 year but less than 3 years related experience

• 3 years but less than 5 years related experience

• 5 or more years related experience

  06

  Do you have working experience in government/public sector?

• Yes

• No

  07

  How many years of experience do you have providing Tier 1 level user support and training?

• No related experience

• Less than 1 year of related experience

• 1 year but less than 3 years related experience

• 3 years but less than 6 years related experience

• 6 or more years related experience

  08

  Do you have experience with hardware and software deployment and support?

• Yes

• No

  Required Question