Administrative Technician, Senior (P3)

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Administrative Technician, Senior (P3)

Salary

$20.62 - $23.22 Hourly

Location

Durham, NC

Job Type

PT w/ benefits (30 hours or more per week)

Job Number

24-05173

Department

Parks and Recreation

Opening Date

11/18/2024

Closing Date

12/2/2024 11:59 PM Eastern

• Description

• Questions

Position Description

Work, Serve, Thrive. With the City of Durham

Advance in your career while making a real difference in the community you serve.

A nationally accredited team of passionate professionals devoted to building better lives and a better community through the power of parks and recreation. Our talented team at Durham Parks and Recreation (https://www.dprplaymore.org/27/ABOUT-US) is devoted to community service and provides a diverse range of programs, services, opportunities, and experiences while being united through our core pillars of creating equitable economic impacts; advancing conservation; rejuvenating health and wellness; enhancing quality of life and sustaining social equity.

Hiring Range: $20.62 - $21.89

Workdays/Hours: 31 hours per week; Monday-Friday 4:15pm - 9:15pm

Saturday 8:15am - 2:15pm

Position devoted to providing clerical and/or office support activities for city functions and staff. Incumbents assigned to this class provide more advanced transaction processing involving basic research, verification, reconciliation and mathematical calculations, as well as respond to internal and external customer questions and inquiries by communicating standard policies and procedures. Incumbents may be assigned to confidential positions or handle confidential materials.

An incumbent is responsible for providing administrative support to staff, projects and/or an office or field function including processing more complex financial and service-related transactions and monitoring their status; processing customer-related transactions such as service requests, registrations and/or cash-handling; preparing documents, reports and presentations; entering and retrieving data; and ensuring the accuracy of information contained in databases and systems.

Duties/Responsibilities

• Receives, prepares, processes and verifies transactions including calculating and providing refunds and recording and submitting financial documentation such as invoices, bank deposits, credit card expenses, travel authorizations and/or purchasing requisitions; or processes and assigns service work orders.

• Enters data for reports, databases, work orders, payroll and/or tracking information; retrieves and compiles data.

• Monitors transactions for progress and performs research as required.

• Prepares and produces documents, reports and/or presentations from verbal information and/or written drafts; provides general administrative support to staff and/or projects.

• Receives, processes and routes calls, which may include dispatching calls for service, as assigned.

• Updates web pages, as assigned.

• Opens, logs and distributes mail.

• Leads front desk staff, assists customers with registration and check-ins, responds to inquiries.

• Develops and employs a strong knowledge of recreation software systems to perform a variety of functions, trains others on systems and procedures.

• Documents complaints and concerns, escalates issues appropriately, and reports details to supervisor.

Minimum Qualifications & Experience

• High School Diploma or equivalent (GED, HiSet, TASC) .

• Three years of related clerical/administrative support experience.

Additional Preferred Skills

• Experience in accurate daily record keeping or proofreading.

• Experience keeping up with a schedule of tasks and deadlines by managing your own time wisely.

• Experience completing shift paperwork and other opening/closing duties.

• Experience using computer systems to process registrations, manage records, or create work orders .

  01

  Where did you first hear about this opportunity?

• City of Durham Website

• Walk in

• Job fair

• Employee referral

• Professional organization Please list the organization in "other" box below

• Internet posting Please list the specific web site in the "other" box below

• Craig's List

• Facebook

• LinkedIn

• GlassDoor

• governmentjobs.com

• Monster.com

• Indeed.com

• Employment Security Commission

• Magazine/Newspaper

• Other

  02

  If you listed "other" above please give specific web site, organization, or publication.

  03

  Please select your highest level of COMPLETED education.

• Less than a High School Diploma or Equivalent (GED, HiSET, TASC)

• High School Diploma or Equivalent (GED, HiSET, TASC)

• Associates Degree

• Bachelor's Degree

• Master's Degree

• PhD or Juris Doctorate

  04

  How many years of related clerical/administrative support experience do you have?

• No related experience

• Less than 1 year of related experience

• 1 year but less than 3 years

• 3 years but less than 5 years

• 5 or more years

  05

  I have ...... (check all that apply):

• experience in accurate daily record keeping or proofreading.

• experience keeping up with a schedule of tasks and deadlines by managing your own time wisely.

• experience completing shift paperwork and other opening/closing duties.

• experience using computer systems to process registrations, manage records, or create work orders.

• no experience listed above.

  06

  Do you have experience with ActiveNet or other recreation software systems? List any software you have used for handling business transactions that you think might be relevant (excluding common office programs such as Microsoft Office). If you have not used any such software, indicate N/A.

  07

  Briefly describe two or three practices you use in your work to keep tasks and priorities organized. If you have no information to share, indicate N/A.

  08

  What do you believe makes customers and co-workers appreciate your approach to service? If you have no comment, indicate N/A.

  Required Question