Posting Details

Position Information

Working Title Academic Advising Specialist

Position Number 717482

Appointment Type Permanent - Full Time

Tenure Track No

FTE 1 = 40 hours/week, 12 months

If time limited, duration date

Position Overview

Be an Eagle - Where Purpose Takes Flight!

Primary Function of Organizational Unit

The Division of Extended Studies is a unit within the Academic Affairs division and is responsible for the administrative oversight of the distance, online, and continuing education initiatives at NCCU. Extended Studies provides support and resources to faculty and staff for the development, delivery, and assessment of online courses and programs.

Primary Purpose of Position

The Academic Advising Specialist will support the admissions, advising, and student success coach by performing a variety of administrative tasks that facilitate the smooth operation of the activities and communication between NCCU and PKH teams. The specialist will help create/manage student degree plans, reporting requests, liaise between departments for program course transfers, provide general information to students as needed, audit final degree plans for accuracy and assist with the coordination of ensuring communication and updates and distributed across departments appropriately. This role will assist in the creation of Transfer Credit Evaluations for new online undergraduate students, and act as a liaison with the academic departments and the PKH success coach team.

Required Knowledge, Skills, and Abilities

• Detail-oriented with excellent organizational and time-management abilities.

• Proficiency in using student information systems and related software.

• Familiarity with relevant federal and state regulations related to student records

• Excellent written and verbal communication skills.

• Proficiency with office software (e.g., Microsoft Office Suite, GoogleDocs)

• Ability to work independently and as part of a team.

• Strong interpersonal skills and a customer-service orientation.

• Strong problem-solving, organizational, and time management skills

• A passion for student success.

• Practice active listening skills.

• Commitment to working in a collaborative environment

• Ability to assist in handling student inquiries and follow up within one business day

Minimum Education/Experience

Bachelor’s degree required. Master’s degree preferred. 2-3 years of advising experience and working with adult learners. Previous experience in admissions, transfer and/or advising services within a higher education institution is highly desirable. Knowledge of academic advising processes and university policies on transfer credit evaluation. Familiarity with data management and reporting tools.

Licenses or Certification required by Statute or Regulation

N/A

Equal Opportunity Employer

North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

Primary Responsibilities and Duties

Function Administrative

Describe the specific tasks and responsibilities related to the function.

• Advising: Manage questions or appeals from students and act as an escalation point for students and/or Project Kitty Hawk teams for issues that need NCCU internal review and approval; provide one on one advising session and/or group advising sessions; seek resolutions to students questions and concerns, assist and communicate solutions to the students, PKH and DE teams; contribute to the Standard Operation Procedures manual; contribute to the FAQs document.

Function Administrative

Describe the specific tasks and responsibilities related to the function.

• Degree planning: Assist in the creation and management of student degree plans and Transfer credit evaluation process for new students admitted into the Project Kitty Hawk undergraduate online degree programs on an 8 week admission cycle; seek & obtain approval of course substitutions and course approval from the academic departments; enter transfer credits in the student information systems; assist in updating and ensuring degree audits are accurate in DegreeWorks and work with the University Registrar in ensuring audits are correct.

Function Client/Customer Service

Describe the specific tasks and responsibilities related to the function.

• Student Interaction: Serve as tier 2 level contact for students seeking questions on specific degree plan and credit transfer questions. Answer general inquiries, redirect students to the appropriate contact or resources, and provide information on NCCU academic policies and procedures.

Function Data/Information/Records Management

Describe the specific tasks and responsibilities related to the function.

• Data Management: Assist in the maintenance of student databases and records, ensuring data accuracy and confidentiality in compliance with university policies and FERPA regulations.

Function Administrative

Describe the specific tasks and responsibilities related to the function.

• Special Projects: Assist with special projects and initiatives as assigned by their supervisor. Attend weekly standing PKH, committee meetings and staff meetings.

Posting Detail Information

Posting Number EPA03281P

Open Date 10/14/2024

Date desired for closing or initial review

Close Date

Open Until Filled Yes

Date Position Available 11/01/2024

Special Instructions to Applicants

You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application.

Applicants seeking Veteran’s Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.

Final candidates are subject to criminal and sex offender background checks.

North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Employee Benefits available to NCCU permanent employees include the following and more:

• Accrued Vacation and Sick Leave

• Community Service Leave

• NC State – Health Benefits

• NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more

• 11-12 Paid Holidays

• Teachers and State Employees Retirement System (TSERS)

• Optional Supplemental Plans – 401k, 403b, 457b and 457

• Employee Assistance Program (EAP)

• Campus Recreation Center Discount

• University Bookstore Discount and more.

Applicant Documents

Required Documents

1. Resume/CV

2. Cover Letter

3. List of References

Optional Documents

1. DD-214 (Veterans Only)

2. NGB23A or NGB22/DD256 (National Guard Only)

Supplemental Questions

Required fields are indicated with an asterisk (*).

1801 Fayetteville St., Durham, NC, 27707 // 919-530-6334 //© 2015 NORTH CAROLINA CENTRAL UNIVERSITY

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