Job Information
City of Durham 911 Emergency Communications Training Analyst in Durham, North Carolina
911 Emergency Communications Training Analyst
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911 Emergency Communications Training Analyst
Salary
$62,608.00 - $97,032.00 Annually
Location
Durham, NC
Job Type
Full time with benefits
Job Number
24-05157a
Department
Emergency Communications (911)
Opening Date
11/06/2024
Closing Date
11/27/2024 11:59 PM Eastern
Description
Benefits
Questions
Position Description
Work, Serve, Thrive. With the City of Durham
Advance in your career while making a real difference in the community you serve.
Why work at the Durham Emergency Communications Center? Click this link to find out more!
Hiring Range: $62,608 - $ 75,130
Hours: 8AM - 5PM
This 911 Emergency Communications Training Analyst position is devoted to emergency 911 police, fire, and EMS telecommunications, non-emergency call taking, and police, fire, and EMS dispatch communications. Incumbents provide supervision to an emergency communications call taking, call processing, and dispatching function, oversee the training function, or oversee daily operations of the 911 Center.
The position is responsible for coordinate training programs for new staff as well as continuing education programs, including supervising employees; overseeing classroom material development; performing public education and outreach; conducting hiring interviews and testing; and mentoring and developing staff.
Duties/Responsibilities
Coordinates training and continuing education programs; coordinates classroom material development; conducts training; reviews reports; evaluates performance; mentors and develops staff; investigates and communicates performance issues with employees; implements disciplinary procedures if needed; and ensures compliance with applicable regulations, policies, and procedures
Performs public education and outreach, including developing and conducting presentations; and provides educational opportunities to the community about center operations and services provided.
Conducts hiring interviews and testing; sets up classrooms and materials; proctors test and participates in employment interviews
Provides staff coverage when needed, including performing call taking and dispatching tasks; answers 911 emergency and non-emergency calls; operates multi-line automatic call-distribution telephone and radio console systems; and dispatches and coordinates appropriate responders.
Gathers and/or provides information and instructions to assist callers; refers calls to appropriate agencies; enters and updates data into computer-aided dispatch systems; and coordinates with multiple agencies to facilitate dispatching, and referral
Prepares, reviews, and maintains reports, records, and other documentation; compiles and analyzes data; develops and makes recommendations.
Performs other duties of a similar nature and level as assigned
Minimum Qualifications & Experience
High School Diploma or GED
Five years of experience related to emergency 911 communications and dispatch, with a preference towards candidates who have demonstrated coaching, training or supervisory experience.
Required Certifications:
CPR;
Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD)
Division of Criminal Information (DCI) or equivalent
National Crime Information Center (NCIC) certification
Communications Training Officer (CTO)
Must have one of the following 40-hour Basic Telecommunicator courses or equivalent:
Emergency Telecommunicator Certification (ETC)
Telecommunicator Core Competencies
Public Safety Telecommunicator 1 (PST)
North Carolina Sheriff's standards
Communications Training Officer Certification or equivalent
Assistant Terminal Agency Coordinator (ATAC) certification, or must obtain within 6 months of employment
Must obtain the following Instructor-level certifications within 12 months of employment:
Communications Training Officer (CTO)
Public Safety Telecommunicator 1 (PST) or Emergency Telecommunicator Certification (ETC)
Must obtain the following Instructor-level certifications within 18 months of employment:
NC General Instructor
Public Safety Telecommunicator 1 (PST) or Emergency Telecommunicator Certification (ETC)
No Class B (or higher) misdemeanor conviction in the last ten (10) years (please see a list of Class B Convictions Here (https://ncdoj.gov/wpfd_file/class-b-misdemeanor-manual-2016-3/) )
No Felony Conviction
Please note that for any selected candidate in an operational position they must meet requirements designated by NCOEMS, by following this link you can view an FAQ outlining those employment requirements https://info.ncdhhs.gov/dhsr/EMS/faqcomp.htm#legalrec
Additional Preferred Skills
Demonstrated coaching, training or supervisory experience.
Ability to analyze training data to assess effectiveness, identify trends, and provide actionable insights for continuous improvement.
Strong organizational skills with experience managing multiple projects, timelines, and resources in dynamic environments.
Excellent verbal and written communication skills, with the ability to mentor, coach, and foster an inclusive and engaging learning environment.
Familiarity with Learning Management Systems (LMS), e-learning platforms, and tools for tracking training performance and engagement.
Flexibility with work hours between 8 am and 12 am
Emergency communications certifications
Benefits – General Full-Time Employees
12-13 paid holidays per year
13 standard work days of vacation per year
13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
2 weeks paid military leave per year
Medical, dental, vision, and supplemental life insurance plans
State and City retirement plans
Short and long term disability plans
Paid temporary disability leave for specified conditions
City contribution of 13.6% into the N.C. State Retirement System
Paid funeral leave
Employee Assistance Program - personal and family counseling
Paid life insurance equal to annual salary
48 hours for volunteer work each year*
4 hours parental leave each year
Workman's Compensation Insurance
457 Deferred Compensation Plans
Benefits - Part-Time (1,000 hours or more per year)
401(k) retirement plan (5.0% of salary)
State retirement plan
Benefits Part-Time (Average 30 hours per week over 12 month period)
401(k) retirement plan (5.0% of salary)
State retirement plan effective first day of the month following date of hire
Health insurance effective first day of the month following date of hire
Dental and life insurance, after one year of service
Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service
01
Where did you first hear about this opportunity?
City of Durham Website
Walk in
Job fair
Employee referral
Professional organization Please list the organization in "other" box below
Internet posting Please list the specific web site in the "other" box below
Craig's List
Facebook
LinkedIn
GlassDoor
governmentjobs.com
Monster.com
Indeed.com
Employment Security Commission
Magazine/Newspaper
Other
02
If you listed "other" above please give specific web site, organization, or publication.
03
Please select your highest level of COMPLETED education.
Less than a High School Diploma or Equivalent (GED, HiSET, TASC)
High School Diploma or Equivalent (GED, HiSET, TASC)
Associates Degree
Bachelor's Degree
Master's Degree
Doctoral Degree (PhD, Juris Doctorate)
04
How many years of experience do you have that is related to emergency 911 communications and dispatch?
No related experience
Less than 1 year of related experience
1 year but less than 5 years related experience
5 years but less than 9 years related experience
9 or more years related experience
05
How many years of demonstrated coaching, training or supervisory experience do you have?
No related experience
Less than 1 year of related experience
1 year but less than 3 years related experience
3 years but less than 5 years related experience
5 or more years related experience
06
Do you have a current and valid CPR Certification?
Yes
No
07
Do you have a current and valid National Crime Information Center (NCIC) certification?
Yes
No
08
Do you have a current and valid Assistant Terminal Agency Coordinator (ATAC) certification, or are you willing and able to obtain one within 6 months of your start date?
Yes, I have a current and valid Assistant Terminal Agency Coordinator (ATAC) certification
No, but I AM willing and able to obtain an Assistant Terminal Agency Coordinator (ATAC) certification within 6 months of my start date
No and I am NOT willing and able to obtain an Assistant Terminal Agency Coordinator (ATAC) certification within 6 months of my start date
09
Do you have a NC General Instructor certification, and the Public Safety Telecommunicator 1 (PST) or Emergency Telecommunicator Certification (ETC)? Or are you willing and able to obtain them within 18 months of your start date?
Yes, I have both current and valid certifications
No, but I AM willing and able to obtain both within 18 month of my start date
No, I do NOT have them NOR am I willing or able to obtain them within 18 months of my start date
10
Do you have a current and valid Division of Criminal Information (DCI) certification (or equivalent)?
Yes, I have a current and valid Division of Criminal Information (DCI) certification
No, but I DO have an equivalent of the Division of Criminal Information (DCI) certification
No, I do NOT have a current or valid Division of Criminal Information (DCI) certification, NOR do I have an equivalent
11
Do you have a current and valid Communications Training Officer Certification (or equivalent) ?
Yes, I have a current and valid Communications Training Officer Certification
No, but I DO have an equivalent of the Communications Training Officer Certification
No, I do NOT have a current or valid Communications Training Officer Certification, NOR do I have an equivalent
12
Do you have an instructor level Public Safety Telecommunicator 1 (PST) and Emergency Telecommunicator Certification (ETC)? Or are you willing and able to obtain them within 18 months of your start date?
Yes, I have one or both of these certifications
No, I don't have either of these certifications, but I AM willing and able to obtain them within 18 months of my start date
No, I don't have either of these certifications, and I am NOT willing or able to obtain them within 18 months of my start date
13
Do you have an instructor level Communications Training Officer (CTO) and a Public Safety Telecommunicator 1 (PST) or Emergency Telecommunicator Certification (ETC)? Or are you willing and able to obtain them within 12 months of your start date?
Yes, I have both certifications
No, I don't have either of these certifications, but I AM willing and able to obtain them within 12 months of my start date
No, I don't have either of these certifications, and I am NOT willing or able to obtain them within 12 months of my start date
14
Please indicate if you have any of the following Telecommunicator Courses (or equivalent):
Emergency Telecommunicator Certification (ETC) or equivalent
Telecommunicator Core Competencies or equivalent
Public Safety Telecommunicator 1 (PST) or equivalent
North Carolina Sheriff's standards or equivalent
None of these
15
Are you currently certified or have held emergency communications certifications?
Yes
No
16
If you are currently certified or have held emergency communications certifications, please list the certification name/organization and dates: If none of these... please put N/A
17
Do you have familiarity with Learning Management Systems (LMS), e-learning platforms, and tools for tracking training performance and engagement?
Yes
No
18
If you have familiarity with Learning Management Systems (LMS), e-learning platforms, and tools for tracking training performance and engagement, please list those you have used or are familiar with: If none, please put N/A
19
Are you flexible and willing to work hours between 8a-12a, based on the training needs of the center?
Yes
No
20
Describe in detail your proficiency level of training of employees, including new hire and on-the-job training: If no experience in this area, please put N/A
Required Question