Technician 3, Enterprise Technical Systems Engineer FTC

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.

We are looking for a Systems Support Analyst to join our team in providing technical support and consulting services on all IT-related matters, including laptop and desktop hardware, peripherals, desk phones and mobile phones as well as having in-depth knowledge with administering VOIP systems, network configurations, Windows servers, video/web conferencing and other back-end systems and services. You will also provide ad hoc training on application use and various internal process and procedures as well as assist in ordering hardware, inventory management and other administrative tasks, as needed.

Responsibilities:

• Troubleshoot issues on multiple computer platforms:

• Support video conferencing systems

• Ensure that resolutions are consistent with company standards

• Provide end-user support for various mobile devices such as iPhone, Android and other Active Sync devices

• Communication and Presentation skills

• Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations

• Ability to communicate clearly with technical and non-technical audiences, both written and verbally

• Outstanding customer service and interpersonal skills

Basic Qualifications:

• Bachelor's degree (or equivalent work experience)

• 1+ year of experience in a similar role

• Experience using Microsoft Office tools (Word, Powerpoint, Excel, Access, and Outlook), Smartsheets, Miro boards and other tools and platforms used by local stakeholders (e.g., CertCentral)

Preferred Qualifications:

• Experience working in or supporting a call center or help desk environment

• Excellent with procedural and process-oriented documentation

• Excellent organizational skills and ability to prioritize tasks among many competing requests

• Basic Knowledge on MS SharePoint & O365

• Strong Troubleshooter and analytical

• Ability to work effectively independently as well as in a team environment

• Ability to work in a fast-paced, rapidly growing environment while balancing multiple, sometimes competing priorities successfully

• Analytical with strong problem-solving skills and strong hands-on experience

• Passionate about providing excellent customer service, follow-through, and ongoing communication to internal customers

Suggested Skills

• Communication

• Collaboration

• Analytical Skills

• IT Skills

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All Dublin jobs at LinkedIn are available under our ReturnIn Scheme, for people returning to work from family or care responsibilities. This will include extra support through interview stage, and if successful, an extended induction according to your needs. To access the scheme just let your recruiter know that you're a returner when you apply.