ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.

With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.

Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.

As a Network Services Engineer, you will ensure and lead the stability, integrity, and efficient operation of IT Infrastructure and components and related technologies in support of core organizational functions.

The Role:

• Make recommendations to the Systems Engineering team in relation to resolving on-going problems within the ICON Global network.

• Partner with Service owners and Applications Support teams globally to call out issues related to Network and Unified Communications infrastructure.

• New projects – be a representative for new initiatives that involve technical discussions & work closely with the Infrastructure architecture team to ensure standards are adhered to across the organization.

• Prioritize and respond to Service Desk tickets as appropriate.

• Provide timely response to partner concerns in accordance with service level agreements (SLAs); act as technical partner concern and resource to junior team members.

• Research software and systems products and technologies to justify recommendations and support purchasing efforts.

• Participate in key process improvements as they relate to the core infrastructure services environment.

• Coordinate and collaborate with other functional areas within IT to ensure availability, reliability and scalability of corporate servers to meet business requirements.

• Provide off hours support through the use of a rotating on call procedure

• Work closely with all Operations teams globally to solve and remediate issues in a timely manner.

• Special projects as assigned.

To be successful in the role, you will ideally have:

• Degree in IT.

• 2-3 years’ experience within a similar role in a fast paced environment.

• Working knowledge of various networking technologies including items such as: TCP/IP, LAN/WAN systems, telephony protocols and VPN technologies.

Benefits of Working in ICON:

Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – one where we challenge you with engaging work and where every experience adds to your professional development.

At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.