About Jumeirah & the Hotel

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality with its unwavering Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments.

Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

Madinat Jumeirah, Jumeirah Group’s mega-resort is home to four ultra-luxurious hotels – Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina Al Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The mega resort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewelry outlets.

About the Job:

An opportunity has arisen for a Housekeeping Assistant Manager to join Jumeirah Mina Al Salam . The Assistant Manager will be responsible for assisting the Executive Housekeeper and Assistant Executive Housekeeping in smooth and efficient operation of the Housekeeping department, ensuring maximum Guest satisfaction and adhering to the standards required by the hotel and assist in the planning process. The main duties and responsibilities of this role:

• Is responsible for the supervision and coordination of the housekeeping attendants by making sure that these services are available and carried out with the utmost efficiency.

• Helps in maintaining record of all deep cleaning work i.e. window cleaning, carpet shampooing, drapery cleaning, mattress turning, bedspread cleaning, blanket cleaning and general rooms cleaning.

• Conducts inspections of corridors, public areas, back of the house and rooms to ensure proper cleaning.

• Handles guest complaints in accordance with the customer feedback SOP’s. reporting all complaints to the Executive Housekeeper and/or Housekeeping Manager.

• Demonstrate commitment to the development and implementation of the QMS system and continual improvement of it’s effectiveness by:

• Communicating to colleagues the importance of meeting customer as well as regulatory & statutory needs.

• Ensures that responsibilities and authorities are defined and communicated within the organization.

• Ensures that all colleagues report for duty punctually wearing the correct uniform and nametag at all times.

• Supervises the colleagues with the department ensuring that the correct standards and methods of service are maintained.

• Ensures that all colleagues have a complete understanding of and of and adhere to the hotel’s policy relating to fire, hygiene, health and safety.

• Conducts colleagues' evaluations for all housekeeping staff to review their general performance, discuss existing performance and areas of improvements by conducting probationary, bi-monthly and yearly appraisals.

• Develops training plan that enhance staff performance and motivate them to be more effective in their work.

• Assists in all the administrative aspects of the department ensuring that necessary clear and concise records are maintained.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• UAE National as per government requirements.

• 3 year experience in a junior management role within housekeeping in a 4/5 star hotel.

• Work experience within another guest facing department within the hotel industry.

• Communication skills in English are essential

• Good experience in Microsoft Office

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.