COUNTY OF BUCKS

JOB TITLE: ID/A Program Specialist I (Risk Manager)

JOB CODE: 0368

DEPARTMENT: MD DP Admin

UNION:  04

FLSA STATUS: Non-Exempt

GRADE: 39

REPORTS TO: ID Program Specialist II

 

POSITION SUMMARY: 

Risk Management (RM) can be defined as the decisions made about a risk factor that aim at preventing harm, and it involves identifying, evaluating, and prioritizing identified risks, and then applying resources, in a coordinated effort to avoid, minimize, control, and monitor the probability or impact of the adverse outcome. RM activities can be proactive and reactive. While the ID/A Incident Manager evaluates the reaction to incidents and issues that arise, the primary responsibilities for the role of Intellectual Disability/ Autism (ID/A) Risk Manager includes conducting Provider Risk Screenings, trend analysis activities related to incident management, and review and follow-up of concern sheets related to health and safety, to develop a proactive approach to service delivery. As part of the Quality Management Team the ID/A Risk Manager also shares in the responsibilities of reviewing incidents and participating in Administrative Reviews, follow up on Corrective Actions identified through the Administrative Review process, and conducting Certified Investigations. The Risk Manager will work in tandem with the Incident Manager to identify trends through incident data and will use the data to develop a system focused on prevention. This is an administrative position reporting to the Director of Intellectual Disabilities/Autism Quality Enhancement. Work is performed in the field, virtually, and in the Home and Community Services Information System (HCSIS).

 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Conduct Provider Risk Screenings (PRS) according to the Office of Developmental Programs (ODP) guidelines to identify potential areas of risk for each provider as assigned to the Administrative Entity (AE).

• Facilitate meetings/ provide technical assistance to mitigate the risk for any provider entity in which risk was identified through the PRS process.

• Serve as the Bucks County representative for ODP Regional PRS meetings to report findings and discuss outcomes with regional AEs.

• Serve as the Bucks County representative for the ODP State Risk Management Stakeholder meetings to discuss PRS findings and processes.

• Participate in the PRS AE study group to improve and develop PRS processes.

• Conduct trend analyses to identify risks that require intervention to avoid a crisis, and document the outcomes or findings from the trend analyses, including any actions that need to be taken.

• Analyze and monitor incident data to identify patterns and trends.

• Ensure that periodic trend analysis is completed by each provider to identify potential systemic issues related to health and welfare.

• Conduct monitoring/compliance visits with providers as necessary.

• Conduct immediate, unscheduled site visits, technical assistance, and/or monitoring to assess the health and safety of registered individuals suspected of being at risk of harm as the result of reports from external agencies and members of the general community, and facilitate actions deemed necessary to resolve risk.

• Review Supports Coordination Organizations' monitoring concern sheets related to health and safety and/or compliance risks and ensure follow up actions.

• Review and analyze reported incidents for regulatory compliance and ensure appropriate action is taken to ensure the health, safety, rights, and dignity of individuals receiving service.

• Oversee and verify Corrective Actions taken in response to reported incidents.

• Successfully complete the ODP Certified Investigator course and maintain certification.

• Conduct County/AE investigations as assigned.

• Participate in Administrative Reviews of incidents.

• Participate in Certified Investigator Peer Reviews of inciden s.

• Participate in weekly Quality Management (QM) Team meetings and perform tasks to assess or mitigate individual health and safety risks as delegated.

• Successfully complete the QM Certification course and maintain certification.

• Assist with incorporating Incident Management data monitoring and trend analysis activities into the development of the QM Plan and gather data for the QM Action Plan and quarterly reports.

• Serve on Bucks County ID/A's Quality Council.

• Perform other tasks and duties as required by the Director of ID/A Quality Enhancement and the ID Deputy Administrator.

• Attend evening, weekend and overnight meetings as required.

• Other duties as assigned.

 

QUALIFICATIONS REQUIRED:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's Degree and two years of professional level experience in the field of intellectual disability/autism or any equivalent combination of experience and training.

• Skill and ability to facilitate meetings and conduct training sessions for technical assistance to stakeholders.

• Proficiency with Microsoft Word, Excel, Outlook, and familiar with database applications.

 

QUALIFICATIONS PREFERRED:

• Knowledge and understanding of the principles of Everyday Lives.

• Knowledge and understanding of ID/A funding streams and Waiver Service Definitions.

• Knowledge and understanding of the AE Operating Agreement and ODP Bulletins governing or pertaining to incident, risk, and quality management.

• Knowledge of County-wide community resources.

• Knowledge of the management principles of planning, organization, control, and leadership and associated operational practices.

• Ability to prepare detailed written reports of findings, conclusions, and recommendations, and to express ideas effectively both orally and in writing.

• Ability to analyze incident data monthly to monitor trends, and to identify systemic, provider-specific and individual reporting variance.

• Ability to use HCSIS to access information as required for the administrative review of incidents, to create and export reports required for the analysis of incident data and as necessary to meet state reporting requirements.

• Ability to create and maintain cooperative working relationships with public and private service agencies and representatives of community organizations.

• Ability to establish rapport with individuals and their families and employ tact and diplomacy in dealing with personal, sensitive information.

• Ability to monitor provider and supports coordination compliance with Federal, State and County laws, regulations, Bulletins and standards related to health safety, satisfaction and quality improvement.

• Preferably ODP Certified Investigator or has strong knowledge of ODP incident management and investigation process and ability to become certified as soon as possible after hire.

• Preferably ODP Quality Management Certified or has strong knowledge of ODP QM Plan development and QM Action Plan processes, and ability