Position : Mortgage Servicing Specialist

Requisition ID: : 1597

The Mortgage Servicing Specialist supports the servicing of mortgage loans throughout various duties and the support of products which include conventional, high balance, jumbo, FNMA, second mortgages. This role is expected to deliver a high level of quality service to our membership. Must be familiar with routine and complex mortgage loan servicing transactions. Conduct loan account information research, loan adjustments, insurance monitoring and conduct annual escrow analysis review.

ESSENTIAL RESPONSIBILITIES:

• Perform system file maintenance and payment adjustments

• Process and submit wire for daily mortgage payments to third party sub-servicer

• Work closely with third party sub-servicing vendor to resolve member issues

• Prepare payoff demand requests and process final payoff transactions

• Assist with processing of reconveyances and cancellation of tax service on Home Equity and Home Equity Line of Credit Loans paid in full

• Monitor flood and hazard insurance for equity loans

• Review and process insurance loss claims for Mortgage loans

• Process member payments including checks, account transfers and ACH exceptions

• Process PMI waiver requests

• Set-up and process monthly automatic mortgage payments

• Respond to mortgage inquiries from internal/external members via, email, internet, phone or correspondence

• Monitor and track member inquiries with third party sub-servicer and escalate if necessary

• Provides support to the team where assistance is needed, acts as a backup for various mortgage loan servicing functions

• Maintain high quality service and production standards as set by the organization

• Keep abreast of policies and procedures and real estate loan servicing compliance

• Review daily, weekly, monthly, quarterly reports and take appropriate action as outlined in procedures

• GL Daily balancing of payment distribution account.

• Review and process Recast requests

• Review and submit credit reporting corrections if needed

• Supplemental Tax payment research

• Process and review Loss Draft Insurance requests

• Participate in compliance training as required

• Adhere to credit union policy and procedures

• Performs other duties as assigned

EDUCATION and/or EXPERIENCE:

• Associate’s degree or three years related financial institution or credit union experience and/or training; or equivalent combination of education and experience in mortgage lending operations and regulations.

• Knowledge of Word and Excel.

• Ability to prioritize multiple tasks through effective time management and organizations skills.

• Self-motivated and ability to adapt quickly to changes and perform in a fast-paced environment.

• The ability to build effective relationships as needed to effectively address issues and obstacles.

• Working knowledge of the Fidelity servicing system and Jack Henry/Symitar.

• Must be detail oriented.

The pay range for this position is listed above. Our pay ranges are designed to allow for candidates with various levels of experience and skill to be considered, and to allow room for growth to be achieved in a role over time. Generally, new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their individual combination of experience, knowledge, skills, and education as well as internal equity.

Financial Partners Credit Union is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

$21.33 - $32.00