Head of Product - Colorado Benefits Management System (CBMS)

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Head of Product - Colorado Benefits Management System (CBMS)

Salary

$157,000.00 - $185,000.00 Annually

Location

Denver Metro, CO

Job Type

Full Time

Job Number

IHA 70035 09/04/24

Department

Colorado Department of Human Services

Division

Admin Solutions

Opening Date

09/04/2024

Closing Date

9/18/2024 11:59 PM Mountain

FLSA

Determined by Position

Primary Physical Work Address

Department of Human Services 1575 Sherman St. Denver, CO 80203

FLSA Status

Exempt; position is not eligible for overtime compensation.

Department Contact Information

Jamie.smith@state.co.us Cindy.kong@state.co.us

Type of Announcement

This announcement is not governed by the selection processes of the classified personnel system. Applications will be considered from residents and non-residents of Colorado.

How To Apply

Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

• Description

• Benefits

• Questions

Department Information

The Colorado Constitution, Article XII, Section 13 requires that applicants for state classified government jobs be residents of Colorado

We are CDHS

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CDHSCareers

About Us

If your goal is to build a career that makes a difference, consider joining the dedicated people of theColorado Department of Human Services (https://www.colorado.gov/cdhs) (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:

• Strong, secure, yet flexible retirement benefits including aPERA Defined Benefit Plan or PERA Defined Contribution Plan (https://www.copera.org/) www.copera.orgplus 401(k) and 457 plans

• Medical and dental health plans (https://www.colorado.gov/pacific/dhr/benefits)

• Employer supplementedHealth Savings Account (https://www.colorado.gov/pacific/dhr/hsa)

• Paid life insurance

• Short- and long-term disability coverage

• 10 paid holidays per year plus vacation and sick leave

• BenefitHub (https://stateofcolorado.benefithub.com/) state employee discount program

• Employee Wellness program MotivateMe (https://www.colorado.gov/pacific/dhr/wellness)

• Excellent work-life programs, such as flexible schedules, training and more

*Some positions may qualify for the Public Service Loan Forgiveness Program. For more

information, go tohttps://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs

Our Culture & Environment

Our vision is that the people of Colorado will be safe, healthy, and prepared to achieve their greatest aspirations. Through our core values listed below, CDHS staff are committed to:

• Making decisions with, and acting in the best interests of the people we serve, because Colorado's success depends on their well-being

• Sharing information, seeking input, and explaining our actions because we value accountability and transparency

• Managing our resources efficiently because we value stewardship

• Promoting a positive work environment, and supporting and developing employees, because their performance is essential to Colorado's success

• Meaningfully engaging our partners and the people we serve because we must work together to achieve the best outcomes

• Committing to continuous learning because Coloradans deserve effective solutions today and forward-looking innovation for tomorrow

We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.

Description of Job

CBMS what is it?

The Colorado Benefits Management System (CBMS) helps manage data intake, eligibility determination, and benefits disbursement for applicants who are potentially eligible for public benefits. It is a highly complex system that supports multiple agencies and programs. Most notably, this system supports the administration of critical state of Colorado benefits such as Medicaid, Child Health Plan Plus (CHP+), SNAP, WIC, and TANF. These are programs that help to support our most vulnerable community members. The principal users of this system are county benefit eligibility technicians, who use the tool every day as they work with applicants submitting new or renewal applications for state benefits.

What will you be doing?

The Head of Product leads a joint Colorado Department of Health Care Policy & Financing (HCPF) and Colorado Department of Human Services (CDHS) team responsible for product management of CBMS. This team collaborates closely with the Governor’s Office of Information Technology (OIT) and contracted vendors on technical operations of the CBMS system components. Ultimately, it is the Head of Product’s responsibility to ensure that these technologies meet the needs of program users CBMS system users, and HCPF and CDHS State program administrators. Part of this role is to advance product maturity and best practices in how CBMS is continually maintained to support these public program users, CBMS system users, and the state’s needs.

This position has supervisory authority over the CBMS staff and is a collaborative peer with the executive leadership with HCPF (ie: Medicaid Chief Operations Officer) and CDHS (ex: the Office Director for Economic Security) for systems within CBMS.

The HOP serves as the day-to-day executive leader responsible for CBMS. The Head of Product’s appointing authority is the CDHS Deputy Executive Director for Administrative Services, the position is accountable to the Executive Directors of HCPF and CDHS, and strategic governance of CBMS comes from the CBMS Executive Steering Committee (ESC). That committee consists of the Executive Directors of HCPF and CDHS, the Governor’s Director of Operations & Cabinet Affairs, county human services administrators, and commissioners.

Job duties include, but are not limited to, the following:

• Leading the development, implementation, and management of a CBMS technology product roadmap for near- and long-term initiatives

• Provides operational and strategic direction and oversight to the CBMS Product Director and other roles as needed

• Collaborates with and manages up to senior state leaders, county leaders

• Responsible for responses related to requests about CBMS from the media or public

• Overseeing multiple product workstreams related to technology optimization and strategic improvement

• Overseeing and directing vendor teams from HCPF and CDHS in support of the overall product strategy alongside the Product Director

• Defining KPIs and measurements of projects, system performance, and monitoring of the ongoing performance of the CBMS system to meet the intended outcomes for county workers, program users, and federal and state regulatory requirements

• Consulting directly with counties in coordination with CDHS and HCPF Community Engagement teams to identify and then refine needed improvements

• Overseeing and leading modifications to frameworks, templates, and other tools for day-to-day product management alongside the Product Director

• Ensuring vendor-proposed hours for each project are appropriate, managing escalations to the Product Director, and managing expectations to CDHS and HCPF Leadership

• Overseeing all product budgets and addressing or escalating financial issues as they arise, alongside the Product Director

• Ensuring effective utilization of technology resources to deliver integrated benefits, reviewing and approving all vendor agreements and payments

• Holding vendors accountable for delivering high-quality product outcomes in line with the product strategy

• Managing all work to drive continuous improvements to product design, usability, and accessibility; coordinates with program leadership to ensure that product designs also meet program requirements

• Identifying opportunities for integration across different products

• Directing work across teams in CDHS, HCPF, and OIT to ensure work can be managed strategically

• Collaborating across teams in CDHS, HCPF, and OIT through the procurement of re-procurement of CBMS

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Important Note:Please review your application to ensure completion. For the most equitable applicant experience, HR considers only the contents of your application to determine meeting minimum qualifications and for the comparative analysis process. Experience is calculated on a full-time equivalency basis, therefore, it is important to accurately notate the hours you averaged per experience section entry. Volunteer work or related type of experience may be used to meet the qualifications but must be clearly documented. It is paramount that in the experience portion of the application, the applicant describes the extent to which they possess the education, experience, competencies and background as they relate to the duties outlined in the job announcement.

Minimum qualifications:

At least nine years of professional experience in a technology-related role, ideally product management, software engineering, user research, or other technical roles.

OR

*Education and Experience:

Bachelor's degree in a technology-related discipline; or related field; AND at least five years of professional experience in a technology-related role, ideally product management, software engineering, user research, or other technical roles.

Substitutions:

• Additional appropriate education will substitute for the required experience on a year-for-year basis.

• Additional appropriate experience will substitute for the required education on a year-for-year basis.

Preferred Qualifications:

• At least 10 years of experience as a Product Manager in complex environments; extensive experience with service delivery and customer satisfaction; relevant experience in an IT applications/solutions delivery role

• Experience in a leadership role managing technology teams or multiple simultaneous projects.

• Experience in working in cross-functional teams and working with parallel product teams in developing and delivering software

• Use of measurement tools or frameworks to track product performance

• Experience in delivering iterative application improvements, prototypes, and pilots in an agile way

• Experience working across in-house engineering, user research, and 3rd party platform and contractor teams to deliver a product

Conditions of Employment:

The successful candidate in this position must be willing and available to submit to the following conditions:

• Must be willing to submit to and able to successfully pass a criminal background check

• This position will have to travel to conduct job duties

• Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position. Absent extraordinary circumstances, prior disciplinary termination, or resignation in lieu of termination will disqualify the applicant from future State employment with CDHS.

Supplemental Information

How to Apply (PLEASE READ CAREFULLY)

Applicants are encouraged to attach a cover letter and resume to their application.

Please note that ONLY your State of Colorado job application will be reviewed during the initial screening; if you submit a resume and cover letter, they will be reviewed in later stages of the selection process. Therefore, it is paramount that you clearly describe all of your relevant experience on the application itself. Applications left blank or marked "SEE RESUME" will not be considered.

Your application will be reviewed against the minimum qualifications for the position. If your application demonstrates that you meet the minimum qualifications, you will be invited to the comparative analysis process, which is described below.

Note:Current and former employees (transfers, voluntary demotions and reinstatements) are required to apply and participate in the comparative analysis process.

Comparative Analysis Process

The comparative analysis process for this position may consist of a structured application review, and a structured interview depending on the number of qualified applicants.

The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

ADAAA Accommodations:

CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Nancy Schmelzer, at cdhs_ada@state.co.us or call 1-800-929-0791.

Toll Free Applicant Technical Support: If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application first, ensure your documents are PDF or Microsoft Word files, and second, close the document before you attempt upload (attach) it.

For Recruiting questions, please contact cindy.kong@state.co.us

THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

01

Your legal name is used in the hiring process for background checks. Did you use your full legal name in your application?

• Yes

• No

  02

  The bottom of this job announcement provides links to additional information on how to apply, the assessment process, toll free applicant technical support, and about how the State of Colorado is an equal opportunity employer. Please acknowledge below that you have read the information provided in these links.

• This information is available to me and I have read this information

• I am unable to access the links with this information on the job posting. (If you select this option please contact the recruiter, whose information is listed on this announcement, so that they can send this information directly to you.)

  03

  Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application. In the space below, please provide an explanation as to why the prior termination or resignation should NOT disqualify your application from the current position.

  04

  If you are a current or former State of Colorado employee, please list your employee number.

  05

  Please explain how your professional experience addresses the preferred qualifications of having a strong background in Information Technology (IT) planning, organization, and development.

  06

  Please explain how your skills match those in the preferred qualifications to set and prioritize workload; strong communication and presentation skills; and the ability to be self-motivated and self-directed, while possessing the ability to work in a complex team environment.

  Required Question

Agency

State of Colorado

Address

See the full announcement by clicking

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Website

https://careers.colorado.gov/

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