Job Summary

Supervises and participates in the day-to-day activities of clinic. Monitors, evaluates, and coaches support staff's daily performance and productivity. Monitors quality, responsiveness, and customer satisfaction. Ensures system and regulatory compliance by the team. Adjusts staffing levels according to pre-established productivity guidelines.

Job Duties

• Supervises all clinical and clerical staff and operations within the office.

• Recruits support and clinical staff.

• Coordinates training and orientation programs for all staff, including counseling individuals by identifying learning requirements, designing educational programs and coaching to maintain or improve performance.

• Completes all annual training required by the Health System and assures all staff are continually compliant.

• Maintains responsibility for staffing plans.

• Ensures that adequate and appropriate staff levels are in place.

• Serves as a resource to answer questions and resolve problems.

• Plans and conducts Organization required in-service and other informational meetings with employees.

• Monitors and conducts performance appraisals, in conjunction with the Operations Manager.

• Addresses performance problems, initiating the discipline process if required.

• Reviews and coordinates response to patient concerns and complaints.

• Develops and implements performance improvement initiatives to meet customer needs.

• Maintains responsibility for local budget adherence.

• Obtains necessary approvals and administers approved budget.

• Works in conjunction with providers, staff and Operations Manager to plan and maintain approved budget.

• Assist in developing and maintaining policies and procedures for Clinic sites.

• Coordinates purchasing activity including, but not limited to, monitoring inventory and supervising the ordering of items as needed.

• Coordinates activities with other sections, departments, service lines and ancillary services.

• Acts as a liaison with other groups, both internal and external entities.

• Provides day-to-day supervision of employees of other service lines and ancillary services located at the site.

• May also supervise non-Geisinger services or staff located on site.

• Monitors provider templates to assure patient needs are met.

• Performs essential duties of assigned staff.

• May be required to provide clerical, clinical or diagnostic support services to patients or providers within their legal scope of practice.

• Maintains responsibility for proper operation of the physical building.

• Ensures all maintenance is performed as needed and all necessary contracts are in place.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details

Hours: Monday - Friday; 8am - 5pm

Weekends: None

Location/Travel: Position serves as onsite leader at Hughes Center South Behavioral Health in Danville, PA. Limited travel may be needed to other behavioral health/addiction medicine locations.

Education: High Diploma or GED required; Associate degree or higher is strongly preferred

Experience: 3 years related experience required

Education

High School Diploma or Equivalent (GED)- (Required), Associate's Degree- (Preferred)

Experience

Minimum of 3 years-Related work experience (Required), Minimum of 1 year-Managerial/Supervisory (Preferred)

Certification(s) and License(s)

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. SAFETY: We provide a safe environment for our patients and members and the Geisinger family We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.