Oak Ridge will be recruiting at the Bridgeport American Job Center, 2 Lafayette Square (350 Fairfield Avenue), Bridgeport on Wednesday, February 19, 2025, from 10am to 12:45pm.

CALL CENTER CUSTOMER SERVICE REPRESENTATIVE - DANBURY, CT

IWS is looking for an experienced Customer Service CALL CENTER Representative for their Danbury location!!

PLEASE HAVE CALL CENTER or RECEPTIONIST EXPERIENCE with taking a high-volume amount of incoming phone calls from customers, and be computer savvy with intermediate Excel, Microsoft, and other applications experience.

Monday thru Friday, 8:30AM - 5:00PM. $19.00 to $20.00 per hour.

Job Description

The position of Customer Service Representative is an opportunity for the right individual to join a growing customer service team. Reporting to the Customer Service Supervisor, the purpose of this position is to be the primary point of contact for existing and potential customers, as well as the liaison between other departments, including billing, operations, and sales. The right candidate will blend a sense of ownership with strong communication skills and a desire to deliver an exceptional customer experience.

The position is based on a 40-hour work week.

Responsibilities

Receive and process incoming calls and emails from customers

Collaborate with the billing, sales, and operations teams to deliver on customer expectations

Identify and resolve customer service issues in a timely manner, including missed pick-ups and service-related issues

Provide service and pricing recommendations to new and existing customers

Manage difficult customer situations and respond promptly to service requests to meet customer commitments

Work quickly and efficiently in a fast-paced environment in order to process customer requests

Process orders in an accurate and timely manner, and demonstrate excellent follow through on assignments and inquiries

Able to deal with frequent changes in the work environment throughout company expansion

Additional duties as assigned

Skills/Experience Requirements

1+ years of professional business experience

College degree a plus

Strong technical/computer skills, including MS

Office products (Excel, Word, Outlook)

Excellent verbal and written communication skills

Strong customer focus; ability to provide superior customer service to internal and external customers

Ability to work comfortably and professionally in a dynamic and collaborative environment

Strong organizational and time management skills, ability to prioritize multiple assignments and meet all deadlines with minimal supervision and strong attention to detail

Ability to work a flexible schedule, including overtime, Saturdays, to meet business and workgroup needs

Bilingual a plus

OAK RIDGE WASTE AND RECYCLING / IWS IS AN EQUAL OPPORTUNITY EMPLOYER.