Description

We are seeking a seasoned Event Program Manager to oversee our portfolio of event technology solutions spanning our global event suite. The ideal candidate is an insight-driven, curious, and experienced program manager, able to manage multiple concurrent programs at once with competing deliverables, deadlines, and audiences. Your responsibility as the event program manager will include working with business teams to identify event goals and necessary features, designing the registration and event app user experience in partnership with our suite of 3P providers, creating robust workback schedules for event builds and managing all stakeholders responsible for delivering against those timelines, running testing of tech solutions and troubleshooting issues, and working with agency partners to create and deliver onsite registration and event scanning solutions. The ideal candidate has experience leading complex and matrixed projects and has a track record of managing against tight timelines and juggling multiple programs simultaneously. This person should be detail oriented, highly organized, and have excellent interpersonal and written communication skills.

Key job responsibilities

• Responsible for program management of full suite of event registration, event app, and digital platforms, from selection of vendors, through onboarding, build of sites/apps, and launch and execution of programs.

• Acts as the primary planning, communications, and logistics contact for event technology and reporting, and continually test, measure, and evolve event technology performance.

• Lead onboarding, integration, and execution of event technology portfolio inclusive of event registration platform(s), event app, housing management software and more.

• Work cross-functionally with event teams to identify, scale, produce, and execute event technology solutions, including managing full-time and vendor / contractor resources.

• Manage suite of internal and external stakeholders to build seamless attendee technology experiences.

• Partner with events lead to build and implement a cohesive event communication plan and ensure seamless deployment through event websites and apps.

• Provide detailed status updates to core event production teams and leadership.

• Responsible for reporting on event metrics related to attendee registration and communications.

• Onsite point person for 3P event tech partners for escalations, staffing issues or customer service problems.

• Research, evaluate, and onboard new technologies and technology vendors where required.

About the team

The Selling Partner Provider Success & Growth team provides a world-class solution provider experience that allows Amazon and external partners to innovate rapidly on behalf of our customers. We provide solution providers inside and outside of Amazon a comprehensive API suite and a self-service onboarding experience to simplify app development.

The role sits within the Field Marketing team that is part of the Amazon Selling Partner Provider Success & Growth (PSG) org. Our team creates best-in-class content and executes regional workshops and events that educate and inspire third-party solution providers to build on behalf of Amazon sellers.

Basic Qualifications

• 5+ years of program or project management experience

• Experience using data and metrics to determine and drive improvements

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• Experience managing complex event technology systems

• Proven track record in large-scale event execution

• Position requires up to 20% travel

Preferred Qualifications

• Experience driving direction and alignment with large cross-functional teams and agency partners

• Experience managing event technology solutions

• Experience developing or utilizing registration/request management systems, mobile event applications, and other onsite tools (e.g. RainFocus, Cvent, Stova, etc.)

• Strong vendor management skills

• Budget management experience

• Knowledge of virtual and hybrid event execution

• Experience with international events

• Understanding of technical event requirements

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.