Description

The Senior Property Claims Consultant provides claim strategy, consulting, and advocacy services to dedicated client. The Consultant will be responsible for maintaining relationships with internal & external contacts while providing high level, strategic claim consulting. They also help support growth, innovation, and ensure execution of the claim consulting services.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

• Manage designated real estate client as primary consultant to provide strategy claim consulting

• Advocate for client for prompt, optimal recovery on claims

• Ensure quality and consistency in executing high level claim services to our client

• Engage our global network of professionals as needed

• Appropriate utilization of all systems as required

• Work with others as necessary to continually improve quality and innovation

• Monitor the performance of vendor partner’s services

• Directly handle complex cases or special requests from client

• Evaluate data to assess claim programs and identity solutions to improve quality and performance

• Promote collaboration and teamwork to produce comprehensive solutions to client

• Ability to prepare comprehensive coverage analysis

• Participate in strategic large client team meetings as required

• Manage the quality and appropriateness of client service agreements

• Regularly meet with Willis Towers Watson brokerage executives to ensure delivery alignment

• Maintain direct relationships with key client

• Ensure appropriate program design and documentation including service scope alignment

• Manage the appropriate level of resources for your client

• Be a visible sign of professionalism and direction for the practice

• Maintain local relationships with all major trading partners

Qualifications

The Requirements

• 4-year college degree required; a Business-related field is highly preferred. Additional level(s) of education are a plus.

• Minimum of 5 years’ experience in a Claim and/or Risk Control related position with some prior experience working at an insurance carrier or third-party administrator preferred

• CPCU, AIC, or ARM within 3 years of obtaining this position or 5 years or more insurance industry experience exempt

• Property and Builders Risk experience within real estate and hospitality required

• Must have appropriate licenses in their resident state

• Knowledge of Claim Handling & Claim processes and procedures

• Knowledge of laws, legal codes, procedures and processes involving insurance

• Analyze data and provide concise conclusions; communicate orally and in writing, and display versatility in working with different personalities

• Evaluate information against a set of standards to verify compliance; handle complaints, arbitrate disputes and negotiate settlements, and handle multiple tasks simultaneously

• Obtain relevant information; analyze and report financial data, and communicate technical information orally and in writing

• Effectively communicate with senior management; evaluate information against a set of standards to verify correctness, and handle complaints, arbitrate disputes, and negotiate alternative solutions

• Handle multiple tasks simultaneously; obtain relevant technical information to support decision making or selling risk improvement programs, and work independently

• Computer skills relevant to Microsoft Office, Outlook, and web-based applications

• Interpersonal relationship skills with internal and external executives

• Project management skills

• Understand company products, services, global network, and industry practices

• Understand the process and value of basic data analytics and benchmarking

• Travel may be required

EOE, including disability/vets