Our patients are our number one priority! We're committed to giving children back their childhood!

Job Posting Title:

Quality Assurance and Training Specialist

Location:

Dallas - Hospital

Additional Posting Details:

Mon-Fri

8:00a-4:30p

Job Description:

Duties/Responsibilities

• Develops and maintains training curricula for all areas of Ambulatory Care with focus on non-clinical processes and practices, including for staff of Periop Support Services and Access Services, which includes the contact center

• Prepares and maintains written, audible, and visual training materials and products

• Delivers educational and training content in compelling manner via group settings and 1:1 engagements

• Facilitates learning through lecture and demonstration-based instruction; adjusts instruction methods to meet participant needs; provides feedback to participants during the training session, and feedback to management of the participant’s competency

• Conducts regular audits, reviews, and assessments of staff performance related to workflow standards, practices, and policies; makes recommendations for employee improvements as needed; executes on educational and training plans related to recommendations

• Performs audit functions in a concise, timely, and professional manner; activities include data retrieval and review, error identification and correction, documentation and display of data, identification of trends, and recommendation of improvements; demonstrates understanding of error trends and builds educational opportunities to mitigate future issues

• Partners with employees’ managers to recommend courses of action for professional development and demonstration of skill competency

• Actively participates in the development and execution of department’s quality and process improvement plans and initiatives

• Collaborates with Information Technology (IT) departments and IT training teams to stay informed about system changes and updates

• May serve as relief support to department personnel as staff levels dictate; cross trains in all department functions to assist in the smooth delivery of departmental services

• Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights

• May maintain work queues in Epic

• May maintain patient information and documentation in electronic medical record

• Supports quality care through compliance with departmental and organizational policies and guidelines, and external agency guidelines, standards, or regulations

• Supports departmental initiatives and change efforts

  Required Skills/Abilities

• High school diploma or equivalent required

• Minimum of 2-years’ experience developing training material and delivering education in classroom, online, or 1:1 setting required

• Minimum of 5-years’ experience in registration/scheduling/pre-certification with ability to articulate understanding of registration processes, as they relate to Revenue Cycle required; contact center experience preferred

• Epic experience required

• Understanding of medical and insurance terminology required

• Strong written and verbal communication skills required

• Strong organizational and interpersonal skills required

  Working Environment

• Working Conditions: Inside

• Working Position: Sitting

• Physical Demands: Sedentary

• Physical Requirements: Repetitive Movements

• Lifting or carrying up to 10 lbs.

• Sensory/Communicative activities essential to the performance of this position: Hearing, Seeing, and Speaking

• This position will be exposed to Inside Environments

At Scottish Rite for Children, we work together with the common goal of helping give children back their childhood. Scottish Rite is a unique place to work because we believe in a collaborative approach, utilizing the care and expertise from all departments. We are always looking for caring, energetic individuals to join our team. We currently have locations in Dallas and Frisco and is an equal opportunity employer.

For questions, contact careers@tsrh.org.