At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Strategy and Integration team within U.S. Bank’s PCS division has three functions: CRM (Salesforce) Enablement, API Product management, and API & SSO Integrations. In this role as a Project Manager on for the Salesforce platform, you will play a pivotal role in executing and collaborating on the Partner Organization CRM (Salesforce) platform strategy for the U.S Bank’s PCS partner facing teams of Cobrand and Elan, as well as integrating supporting business line, technology and operation functions. The Salesforce platform supports over 250+ employees and 10+ business lines. You will collaborate with partner facing, implementation, product, digital, operations and technology teams to enhance user experience, streamline processes, and ensure our Salesforce implementation aligns with business objectives.

Salesforce Administration:

• Administer and maintain the Salesforce environment, ensuring data integrity, security, and accessibility.

• Customize Salesforce applications and features to meet business needs, including creating custom objects, workflows, process builder, and reports/dashboards.

• Manage user accounts, including creation, onboarding, and training for new users.

• Develop and implement Salesforce best practices, policies, and procedures.

• Monitor Salesforce system performance and troubleshoot issues as they arise.

Responsibilities include:

Platform Management:

• Work closely with stakeholders to gather and document requirements for platform features and enhancements.

• Create a platform roadmap that aligns with business goals and customer needs.

• Manage platform backlog in coordination with team and leadership

• Lead cross-functional teams through the software development lifecycle, ensuring timely delivery of projects.

• Prioritize platform backlog and manage platform releases, ensuring alignment with stakeholder expectations.

• Conduct user acceptance testing (UAT) to validate that features meet business requirements.

• Work cross-functionally to identify process improvement opportunities and solutions for the Salesforce platform

Technical Development:

• Develop custom applications and functionalities using Apex and JavaScript.

• Implement automation processes using tools like Flow and Process Builder.

• Collaborate with the development team to integrate third-party applications and APIs.

Basic Qualifications

• Bachelor's degree, or equivalent work experience

• 10 or more years of related experience in information systems technology

Preferred Skills/Experience

• Salesforce Developer and Admin certifications

• Considerable knowledge of systems technology and functional area

• Consultative/ Strategic Thinker

• Understanding of credit card payments

• Understanding of agile framework

• Strong technical and business knowledge of organization policies and procedures

• Demonstrated management, leadership and interpersonal skills

• Demonstrated analytical, project management and tactical planning skills

• Excellent verbal and written communication skills

• Experience in developing and managing project budgets

Location Expectations

This role is hybrid. Team members who are in a hybrid role typically spend three days a week at the listed U.S. Bank location(s), while having flexibility on their work location for the other working days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $119,765.00 - $140,900.00 - $154,990.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.