Description

The Data and AI team is a new function within Amazon Customer Service's Customer Engagement Technology (CET). We own the end-to-end process of defining, building, implementing, and monitoring a comprehensive data strategy, and applying GenAI, computer vision, ontology, and/or natural language processing to customer service experiences and foundational technologies.

As a Senior Product Management-Tech professional, you will own the foundational computer vision products. You will be a thought leader and key influencer who can translate complex business requirements and customer needs into innovative solutions. You'll evaluate and prioritize initiatives to ensure we're focusing on the most impactful problems. As a "hands-on" technical product leader, you will establish the product vision, strategy, roadmap, and goals, and drive teams to execute on that vision.

You should work well in a fast-paced setting, handling many projects at once and using your skills to create effective solutions.

Key job responsibilities

• Defining the strategic vision, developing a long-term roadmap, and leading cross-functional teams to execute on that vision.

• Diving into technical details and evaluating trade-off decisions (e.g., asking meaningful questions to scientists or engineers).

• Influencing technical priorities and business strategy through data-driven contributions.

• Effectively operating with cross-functional stakeholders to deliver measurable improvements to customers' experience.

• Communicating technical concepts and trade-offs to both technical and non-technical audiences, building consensus and alignment.

Come join a team of bright, passionate, and customer-obsessed individuals who are having fun and making an impact. We'd love to talk to you!

A day in the life

A typical day for a Senior Product Manager – Tech in the Customer Service Data and AI team involves balancing strategic thinking with hands-on problem-solving. They begin by reviewing important initiatives, ensuring alignment with customer needs and business objectives within Amazon Customer Service. They dedicate time to translating intricate business requirements into practical product solutions, often addressing challenging technical problems in the computer vision space. By the end of the day, they have typically articulated, both verbally and in writing, complex problems, critical trade-offs, and proposed product solutions related to foundational computer vision. This helps everyone understand the decisions they need to make and what options they have, ultimately driving the development of innovative data and AI-driven products that improve customer experiences and delight customers.

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Benefits Summary:

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage

2. Maternity and Parental Leave Options

3. Paid Time Off (PTO)

4. 401(k) Plan

Basic Qualifications

• Bachelor's degree

• Experience owning/driving roadmap strategy and definition

• Experience with feature delivery and tradeoffs of a product

• Experience contributing to engineering discussions around technology decisions and strategy related to a product

• Experience managing technical products or online services

• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

• 5+ years of technical product management experience

Preferred Qualifications

• Experience in using analytical tools, such as Tableau, Qlikview, QuickSight

• Experience in building and driving adoption of new tools

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.