General Scope: Under the supervision of the Director of the Housing and Community Resources Department and in accordance with HRDC Policies and Procedures and State and local guidelines, provides support in processing applications timely and accurately and provides assistance to callers and/or vistors with the ultimate objective of presenting the Agency as a professional, effectively-working organization; is aware of pertinent regulations governing programs within the Department, such as the Weatherization Assistance Program (WAP) and Special Loan Programs (SLP); works along with other staff in creating a positive, professional attitude and ensuring client confidentiality at all times.

QUALIFICATIONS: (Education/Experience)

1. High School Diploma or equivalent
2. Must meet the minimum HRDC hiring requirements.

SKILLS AND ABILITIES:

1. Must possess typing skills sufficient to be productive.
2. Ability to multi-task in fast-paced, constantly changing environment.
3. Ability to type and use a computer with Word and Excel documents.
4. Ability to use Agency and Program automated information systems with prescribed time period.
5. Knowledge of and experience in maintaining filing system(s).
6. Must demonstrate time management skills.
7. Possess good oral communication and telephone skills.
8. Must be able to legibly and accurately complete forms and maintain records.
9. Ability to work well under pressure and effectively deal with clients, staff members and the public.
10. Ability to relate well to low-income persons and the skills and knowledge to provide general agency program information to customers regarding services and benefits available to them.

DUTIES:

1. Answers the telephone, schedules appointments, takes messages and direct calls to appropriate person/organization to meet the customer's needs.
2. Verifies and/or collects all required documentation, such as income proof, household information, owner documentation, signatures, etc.
3. Routinely enters and/or updates client information in Agency and program databases and program spreadsheets.
4. Performs clerical work, such as, but not limited to, filing, data entry, document scanning, faxing and handling incoming and outgoing mail.
5. Assembles program packets and forwards them to applicants.
6. Follows duplicated application check procedures to ensure applicant is eligible for program(s) assigned to.
7. Follows established program denial procedures for ineligible or non-responsive applicants.

WORKING CONDITIONS: This is a union position. Up to 8 hours per day with an hour of unpaid lunch, typically Monday - Friday; days and hours of work may vary based on program needs. Works primarily in Agency's main office building. This job operates in a professional office environment, so is largely sedentary. This position routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Must have the flexibility to work an alternate schedule or overtime per program needs. Physical ability to perform job duties and lift up to 30 lbs.