About the SANS Technology Institute

The SANS Institute (SANS.org) is the world’s largest and most trusted provider of cybersecurity training, certification, and research.

The SANS Technology Institute (SANS.edu) is the independent, regionally-accredited, VA-approved subsidiary of SANS.org, founded in 2006 to develop technically capable leaders for the information security profession. With over 2000 students enrolled in our master’s degree, bachelor’s degree and certificate programs, and annual student growth in excess of 35%, SANS.edu ranks as one of the top 5 largest graduate programs in cybersecurity and one of the top ten cybersecurity schools in the world.

The SANS.edu programs are unique, augmenting training and certification content from SANS with its own proprietary courses that develop crucial leadership and management skills. Students may choose to take most courses live at SANS training events or online through SANS’ highly recommended distance learning platform. SANS.edu does not have a campus – live courses are taught at multiple times and locations throughout the year at associated SANS training events. The school operates year-round admissions, with multiple application windows, and enrolled students progress at their own pace that is unconstrained by fixed academic semesters.

Students choose SANS.edu because of its close association with SANS instructors and courses, mixture of technical and management classes, and the flexibility of the program to fit their work and personal lives.

Join the SANS Technology Institute Team

At SANS, our culture is defined by Mission, Brand, People. Our goal is to hire people who understand the importance of continuing to fight against the “bad guys” (Mission) while delivering the highest quality training (Brand) to our students. We want employees whose personal values align well with our culture of fairness, honesty, customer focus, and pragmatic approach (People).

Position Summary

The Assistant Director of Advising is responsible for day-to-day academic advising at SANS.edu and supporting initiatives related to advising and retention. In addition to serving a small caseload of students, the Assistant Director of Advising will perform supervisory duties (hire, train, evaluate) and manage student success initiatives regarding retention, and/or staff training/development. This leadership position is focused on an exemplar customer experience, and continuously assesses ways to improve the student experience and retention rates.

Key Responsibilities

• Develop, implement, facilitate, and evaluate various advising and retention services to assist students with successfully integrating into the college environment and persisting through program completion.

• Maintain standard operating procedures to ensure quality and consistency of student support.

• Lead bi-weekly team meetings, and foster advisor collaboration to assist each other with student management and problem solving.

• Hire, supervise, and develop student advisors. Conduct 1-on-1 supervision with direct reports, including monthly professional development conversations, performance reviews twice a year, and personal counseling as needed.

• Troubleshoot routine student issues with all student advisors; follow up on problems until resolution.

• Advise a caseload of assigned students to complete their academic programs, beginning immediately after admissions and spanning through graduation.

• Maintain administrative policies that ensure compliance with SANS.edu, state, and federal policies and regulations.

• Coordinate across the college regarding admissions, curriculum, career services, platforms, financials, VA benefits, student engagement, and marketing to support student needs

• Other duties as assigned.

Basic Qualifications

• Bachelor’s degree and a minimum of 4 years of progressive responsibility and leadership in higher education or related field.

• Possess a positive attitude and critical thinking skills along with an openness for continuous improvement.

• Advanced familiarity of institution values, curriculum, policies, procedures, and resources

• Ability to manage relationships effectively and foster a cooperative work environment at all levels of the organization.

• Outstanding interpersonal communication skills based on open communication and collaborative relationships.

• Excellent customer service skills and experience being held to measurable outcomes.

• Ability to plan, implement, evaluate, and maintain programs, policies, and procedures that support academic advising needs and student interests.

• Experience using proactive, developmental and/or appreciative advising approaches.

• Knowledge of theoretical models of student development, academic advising, and developmental advising.

• Employee development, performance management skills and the ability to effectively plan and delegate the work of others.

• Skill in problem solving, mediation, and dispute resolution.

Preferred Qualifications

• Advanced degree

• Experience in effectively managing, supervising and evaluating assigned staff

• Experience leading advising and retention processes/projects

• Demonstrated knowledge of VA Education benefits

• Experience with Canvas, Salesforce, Slack or other higher education platforms

Reporting Relationships

This position reports to the Director of Advising and manages a team of undergraduate and/or graduate senior student advisors and student advisors.

Working Environment

Remote work. Must be comfortable with video conferencing. Occasional travel required for in person meetings.

Equal Opportunity Employer

SANS is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact SANS Human Resources.

In addition, all qualified applicants with arrest or conviction records will be considered for employment.

California residents for SANS privacy notice for California job applicants

The base salary range for this position is between $75,000 and $80,000. Base salary ranges may vary by geographic location and relevant experience, education, certifications, and years of experience. There is no guarantee an offer will be at the top of the posted range based on the salary analysis.

In addition, SANS provides the following benefits:

• Medical

• Dental

• Vision

• Short-Term Disability

• 401(k) with company match

• Employee Assistance Program

• Supplemental Life Insurance and AD&D

• Paid Time Off

• Company Paid Holidays

• Volunteer Paid Time Off

Department

SANS Technology Institute (SANS.edu)

Employment Type

US Employee | Full-Time

Minimum Experience

Experienced

Compensation

$75,000-$80,000