What if you could grow your career while making the world a cleaner, safer and healthier place? Help prevent the spread of infection? And touch what is fundamental to saving lives? As respected leader in healthcare, we foster collaboration to create innovative solutions that improve health outcomes and keep patients safe. We are a global leader making an impact and delighting our customers in more than 170 countries, in a workplace where our voices matter, our contributions are rewarded, and our employees are inspired. Join Ecolab's industry leading Healthcare team as a Service Technician. Only Ecolab has a portfolio of solutions to serve the broad needs of the healthcare industry & unique needs of customers. With Ecolab you can make your service and customer relationship expertise work for you. Make an impact. Build the healthcare career you've always wanted. Join our team and experience more. Position will support the salesforce in execution of Healthcare's electronic Hand Hygiene Program (HHP). This includes customer trials, system implementations, scheduled and emergency service visits as well as on-going program/product maintenance activities. The role requires a solid understanding of basic install techniques and tools. This team member will work closely with the Master Technicians and Regional Service Supervisors. They will be responsible for managing contractors while onsite and communicating with internal and external customer. Though primarily supporting HHP, this role may be called on to support other field initiatives from time to time including but not limited to hand hygiene and environmental hygiene projects. Minimum 50-75% travel local and out of state. Must live near major airport (No weekend travel). What's in it For You: The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food and healthy environments The ability to make an impact and shape your career with a company that is passionate about growth The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best What You Will Do: Assist Master Technicians with the installation and maintenance of Ecolab's proprietary cloud-based RF mesh network Test and troubleshoot electronic devices as needed in the field Read blueprints, schematics, and drawing Participate in on-site surveys and dispenser counts prior to HHP install Ensure proper start and completion of HHP job while contractors are on site included but not limited to new installs, punch list, and service visits. Assist the field sales team and customer with basic understanding of system components and functions. This includes primary healthcare stakeholders such as Infection Control, Facilities Management, BioMed, and nursing leaders and staff. Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance plans Manage outside contractors while on site ensuring customer satisfaction and completion of job Responsible for correct installation and validation practices of all proprietary hardware components Identify and solve customer problems through effective troubleshooting and problem-solving skills. Respond to emergency service visits in person and assist the sales team or service team virtually (within normal working hours) Act as technical resource for field team and customers, constantly be looking for ways to improve process for installations and equipment. Maintain sound working relationships and liaison with customer's personnel to maintain the image of Ecolab and its programs Execute timely and detailed records of service visits, including technical problems encountered and parts employed to correct those problems Provide outstanding customer service to internal and external cust